Summary
Overview
Work History
Education
Skills
Timeline
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Mason VanBuren

Durham,NC

Summary

Adept at enhancing customer experiences and streamlining operations. I leveraged my strong customer service and cash handling expertise at Carlie C's IGA and Home Plate. My proactive approach in training staff and resolving complaints boosted repeat business, demonstrating my ability to maintain high cleanliness and safety standards under pressure.

Overview

1
1
year of professional experience

Work History

RESTAURANT EMPLOYEE

Home Plate
Durham
05.2024 - Current
  • Strengthened teamwork among staff members by effectively communicating responsibilities during busy shifts
  • Enhanced customer satisfaction by providing exceptional service and timely order fulfillment
  • Improved restaurant efficiency by maintaining clean and organized workstations throughout shifts
  • Delivered outstanding results under pressure during peak service hours while maintaining a calm demeanor
  • Provided excellent conflict resolution when addressing customer complaints concerns, leading to repeat patronage from satisfied guests
  • Trained new staff on restaurant policies and customer service best practices, elevating overall service quality
  • Monitored food quality and freshness throughout the day
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards
  • Adjusted food preparation methods in accordance with customer requests
  • Portioned and wrapped food to place directly on plates for service to patrons
  • Cleaned, leaned, and organized kitchen, dining, and service areas.

CASHIER

Carlie C's IGA
Durham
02.2024 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs
  • Welcomed customers and helped determine their needs
  • Worked flexible schedule and extra shifts to meet business needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Built relationships with customers to encourage repeat business
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
  • Helped customers complete purchases, locate items, and join reward programs
  • Restocked and organized merchandise in front lanes
  • Assisted customers with returns, refunds, and resolving transaction issues
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses
  • Answered questions about store policies and addressed customer concerns
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day
  • Enhanced shopping experience, provided product information and location assistance
  • Contributed to significant decrease in queue times by streamlining checkout process
  • Performed cash, card, and check transactions to complete customer purchases
  • Handled cash with high accuracy and took care to check bills for fraud
  • Responded promptly to requests for assistance, spills, and customer inquiries
  • Processed refunds and exchanges in accordance with company policy.

Education

High School Diploma -

Southern School Of Energy And Sustainability
Durham, NC
06.2025

Skills

  • Strong customer service
  • Order Taking
  • Cleanliness standards
  • Food safety knowledge
  • Complaint Handling
  • Food Plating
  • Cash handling
  • Safe Food Handling
  • Proper food handling
  • Cleanliness and sanitation
  • Stress Tolerance expertise
  • Menu Memorization
  • Portion Control

Timeline

RESTAURANT EMPLOYEE

Home Plate
05.2024 - Current

CASHIER

Carlie C's IGA
02.2024 - 05.2024

High School Diploma -

Southern School Of Energy And Sustainability

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Mason VanBuren