Mason Verna
Lehigh Acres
Summary
Dynamic and results-driven professional with experience at Food and Thought 2, excelling in team leadership and customer service. Proven ability to enhance guest satisfaction through efficient order processing and staff training. Skilled in maintaining cleanliness and organization, ensuring a welcoming atmosphere while effectively managing inventory and team responsibilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Juice Bar/Assistant Team Leader
Food and Thought 2
03.2022 - Current
- Worked in preparation and serving of beverages, ensuring quality standards were met.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Supported other team members in managing inventory levels and restocking supplies efficiently.
- Collaborated with team members to create a welcoming atmosphere for patrons.
- Organizing team member breaks and directing other team member responsibilities.
- Closing the store by managing team members to fulfill all closing duties,
- Exchanging register currency for safe currency to better accommodate guests.
- Streamlined order processing by accurately taking drink orders and serving promptly.
- Trained new staff on bar operations and customer service techniques to improve team performance.
Food Runner/Expeditor
Seed to Table
04.2021 - 11.2021
- Delivered food orders efficiently to ensure timely service and guest satisfaction.
- Collaborated with kitchen staff to coordinate order fulfillment and maintain workflow efficiency.
- Maintained cleanliness and organization of dining areas to enhance overall guest experience.
- Assisted servers in expediting orders during peak hours, improving service speed and accuracy.
Education
Bachelor of Science - Resort And Hotel Mangement
Florida Gulf Coast University
Fort Myers, FL05-2027
Skills
- Cleanliness maintenance
- Order taking
- Alcohol awareness
- Stock rotation
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
Certification
- Serve Safe Training - August 18th 2023
Timeline
Juice Bar/Assistant Team Leader
Food and Thought 2
03.2022 - Current
Food Runner/Expeditor
Seed to Table
04.2021 - 11.2021
Bachelor of Science - Resort And Hotel Mangement
Florida Gulf Coast University