Summary
Work History
Education
Skills
Languages
Timeline
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Mason Waggoner

Mason Waggoner

Norwalk,OH

Summary

With a proven track record at KeyBank, I excel in customer relationship development and money management, enhancing client retention through exceptional service. My expertise spans from fraud detection to efficient data entry, underpinned by professionalism and empathy. Achievements include optimizing sales opportunities and implementing innovative digital record-keeping, significantly improving office efficiency and customer satisfaction.

Work History

Bank Teller

KeyBank
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Placed orders for customer checks and verified starting numbers.
  • Educated customers on online banking and mobile banking applications.
  • Processed applications for new accounts.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.

Office Assistant

Cedar Fair Entertainment
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Expedited document processing with accurate data entry and timely filing.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Education

Associates In Science - Nursing

BGSU FIRELANDS
Huron, OH

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management
  • Cash counting
  • Customer relationship development
  • Patience and empathy
  • Relationship building
  • Data entry efficiency
  • Decision-making
  • Regulatory compliance
  • Fraud detection
  • Stress tolerance
  • Account updating
  • Financial transactions
  • Problem-solving
  • Team collaboration
  • Phone etiquette
  • Risk management

Languages

Spanish
Native or Bilingual

Timeline

Bank Teller

KeyBank

Office Assistant

Cedar Fair Entertainment

Associates In Science - Nursing

BGSU FIRELANDS

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Mason Waggoner