Mason West
Chattanooga,TN
Summary
Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing 2 years of related experience, including measuring and cutting materials, operating equipment and following work instructions. Organized Operator provides strong organizational and analytical skills. Specialized expertise in data management, analysis and communication. Thorough understanding of government mandates that dictate workplace safety enforcement. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Production Line Leader
ROPER CORP.
Lafayette, GA
05.2019 - 06.2022
- Monitored production line workers to ensure they followed safety protocols and procedures.
- Coordinated with other departments to maintain the efficiency of the production line.
- Trained new employees on how to use machines and equipment safely.
- Identified any potential problems or delays in the production process.
- Developed strategies for improving productivity levels on the production line.
- Provided feedback to supervisors about employee performance issues.
- Organized work shifts and assigned tasks to each team member accordingly.
- Resolved conflicts between employees in a professional manner when necessary.
Sales Manager
Tobacco&Vapor
Chattanooga
09.2023 - Current
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Tracked monthly sales to generate reports for business development planning.
- Prepared sales production reports for senior management.
- Analyzed competitors' successes and failures, evaluating impact on market.
- Attended trade shows for in-person engagement and network building.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
Assistant Manager
Circkle K
Chattanooga, TN
06.2022 - 01.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Proposed or approved modifications to project plans.
- Analyzed business performance data and forecasted business results for upper management.
Customer Service Representative
Race Way
Chattanooga, TN
01.2023 - 04.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Mentored new employees on procedures and policies to maximize team performance.
Butcher
Food City
Chattanooga, TN
05.2023 - 08.2023
- Received and processed customer orders for meat products.
- Organized and maintained inventory of fresh, frozen, and cured meats.
- Cleaned and sanitized work areas to maintain health standards.
- Weighed, wrapped, labeled, priced, and displayed merchandise for sale.
- Prepared cuts of beef, pork, veal, lamb and poultry to customer specifications.
- Operated slicers, grinders and other butcher shop equipment safely.
- Stocked shelves with freshly cut meats for customers to purchase.
- Provided excellent customer service by answering questions about product selection.
- Assisted customers with special orders or requests for certain cuts of meat.
- Kept up-to-date on the latest trends in the industry to provide knowledgeable advice to customers.
- Ensured that all food safety regulations were followed at all times while preparing food.
- Inspected meats for quality assurance before selling them to customers.
- Performed minor maintenance tasks on butcher shop equipment as needed.
- Displayed a professional attitude when interacting with customers or colleagues.
- Utilized knives appropriately when cutting raw meats into portions or steaks.
- Maintained a clean working environment by regularly mopping floors and wiping down surfaces.
- Monitored temperature levels in refrigeration units throughout the day.
- Processed sides of beef, whole pigs, chickens and other animals to separate into individual cuts.
- Maintained fully stocked retail shelves while rotating perishable products to prevent expiration and waste.
- Disposed of expired meats in accordance with food safety regulations.
- Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
- Complied with federal, state and local sanitation regulations and department procedures.
- Followed emergency procedures in event of workplace accidents.
- Executed daily production schedule and preparation requirements obtained from chef.
- Cut, trimmed and grinded meats to prepare for cooking form.
- Cut, wrapped, weighed and labeled orders for customers.
- Sharpened knives on daily basis for optimal use and longevity.
Education
High School Diploma -
Riverside Military Academy
Gainesville, GA07-2021
Some College (No Degree) - Biomedical Engineering
Colorado State University
Fort Collins, COSome College (No Degree) - Biomedical Engineering
Chattanooga State Community College
Chattanooga, TNSkills
- Strategic Planning
- Territory sales management
- Business Planning
- Order Management
- Client Relationship Management
- Sales Reporting
- Profitability Optimization
- Sales Planning
- Sales Tracking
- Market research, forecasting, and analysis
- Continuous improvements
- Verbal and written communication
- Prospecting skills
- Market intelligence
- Territory and account management
- Superb time management
- Profit and revenue-generating strategies
- Task Delegation
- Employee Training
- Workforce Planning
- 5S methodology
- Troubleshooting
- Cost Reduction
- Team Management
- Workflow Optimization
- Production Scheduling
- Process Mapping
- Staff Motivation
- Machinery repair
- Line clearance
- Line monitoring
- Materials Handling
- Worksite safety
- Equipment Installation
- Team Training
- Deadline Management
- Performance Tracking
- Safety Procedures
- Assignment Delegation
- Workload prioritization
- Machine Operation
- Equipment Inspections
- Heavy Lifting
- Waste Reduction
- Production Logging
Languages
Spanish
Limited
German
Professional
Russian
Limited
Arabic
Elementary
Affiliations
- Promoted to 1st Lieutenant while attending a highschool level military academy
- Fantastic worth ethic
- Going above and beyond to finish delegated tasks
- Love expanding work knowledge to any extent with upmost importance
- People skills
- Natural leadership traits
Timeline
Sales Manager
Tobacco&Vapor
09.2023 - Current
Butcher
Food City
05.2023 - 08.2023
Customer Service Representative
Race Way
01.2023 - 04.2023
Assistant Manager
Circkle K
06.2022 - 01.2023
Production Line Leader
ROPER CORP.
05.2019 - 06.2022
High School Diploma -
Riverside Military Academy
Some College (No Degree) - Biomedical Engineering
Colorado State University
Some College (No Degree) - Biomedical Engineering
Chattanooga State Community College