Mason Westefield
Owensboro,KY
Summary
Adept at enhancing operational efficiency and team collaboration, I leveraged problem-solving and equipment operation skills at Hydro Aluminum to reduce downtime and improve safety compliance. My proactive approach and strong work ethic have consistently driven positive outcomes, fostering strong customer and team relationships. Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs. Team player and clear communicator. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Operator
Hydro Aluminum
Henderson, KY
12.2023 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Recognized upset conditions, determining cause, and took appropriate corrective action.
- Fed raw materials into machines.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Manager
54 Pizza Express
Owensboro, KY
04.2023 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Verified prepared food met standards for quality and quantity before serving to customers
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Gas Station Clerk
Fivestar
Owensboro, KY
12.2021 - 04.2023
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Maintained a clean and organized store environment for improved customer experience.
- Delivered exemplary customer service and warmly greeted guests.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Cleaned up gas and other spills in accordance with spill procedures.
- Rang up customers' orders by scanning products and keying prices into register.
- Built trustful relationships with customers to encourage return visits.
- Educated customers on promotional offers and loyalty programs, increasing participation rates and repeat business.
- Collaborated with team members to complete tasks efficiently, contributing to a positive work environment.
- Assisted in training new employees on company policies, procedures, and best practices for excellent customer service.
- Contributed to an increase in sales by upselling products or suggesting additional items based on customer preferences.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Delivery Driver
Don Moore Automotive
Owensboro, KY
07.2020 - 08.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Cashier
Harbor Freight
Owensboro, KY
12.2019 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Online Grocery Shopper
Walmart
Owensboro, KY
08.2018 - 08.2019
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
- Demonstrated expert knowledge of store layouts, enabling efficient navigation and product retrieval.
- Implemented time-saving strategies such as coordinating multiple orders simultaneously to maximize efficiency without sacrificing quality.
- Employed problem-solving skills to address out-of-stock situations creatively while maintaining customer satisfaction levels.
- Processed returns or exchanges when necessary, handling transactions courteously while maintaining a focus on customer satisfaction outcomes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Safely and securely loaded items to prevent damage during transport.
- Interacted with guests in friendly and knowledgeable way.
- Worked with customers to pack items according to specific desires and requirements.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Crew Member
MOD Pizza
Owensboro, KY
02.2017 - 06.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Education
High School Diploma -
Daviess County High School
Owensboro, KY05.2017
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Efficient multitasking
- Equipment Operation
- Machine Operation
- Effective Communication
- Valid Driver's License
- Safety Compliance
- Heavy Equipment Operation
- Hand and power tools
- Heavy Lifting
- Production work
- Plant Safety
- Issue Resolution
- Quality Assurance
- Production procedures
- Continuous Improvement
- Following Instructions
- Punctual and Reliable
- Good Communication
- Teamwork and Coordination
- Positive Attitude
- Strong Work Ethic
- Worksite safety
- Forklift Operation
- OSHA Guidelines
- Pallet Jacks
- Raw Material Loading
- Customer Service
- Customer Assistance
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Customer Relations
- Order Taking
- Professionalism and Courtesy
- Basic Math Competence
- Cash register systems
- Product restocking
- Product Knowledge
- Refunds and exchanges
- Cash Drawer Balancing
- POS system operations
- Staff Training
- Sales expertise
- Liquor Law Compliance
- Team Collaboration
- Adaptable and Flexible
- Cooperative Attitude
- Relationship Building
- Creative Thinking
- Basic Mathematics
- Inventory Stocking
- Retail Operations
- Credits and Refunds
- Upselling
- Time Management
- Dependable and reliable
- Safe Driving
- Loading and unloading
- GPS and route planning
- Traffic laws knowledge
- Cargo Handling
- Fuel Efficiency
- Ability to Lift 50 Pounds
- Strong Working Relationships
- Customer Relationships
- Load Safety
Timeline
Operator
Hydro Aluminum
12.2023 - Current
Manager
54 Pizza Express
04.2023 - 10.2023
Gas Station Clerk
Fivestar
12.2021 - 04.2023
Delivery Driver
Don Moore Automotive
07.2020 - 08.2021
Cashier
Harbor Freight
12.2019 - 09.2020
Online Grocery Shopper
Walmart
08.2018 - 08.2019
Crew Member
MOD Pizza
02.2017 - 06.2018
High School Diploma -
Daviess County High School