Mason Whitlock
West Palm Beach,Florida
Summary
Accomplished leader with a proven track record at Primary Protective Services, enhancing operational efficiency and team performance. Expert in conflict resolution and computer skills, I streamlined processes, significantly improved security measures, and fostered strong client relationships. Achieved a notable increase in customer satisfaction through critical thinking and effective problem-solving.
Overview
16
16
years of professional experience
Work History
Receiving Supervisor
Shoot Straight
10.2021 - Current
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
- Increased accuracy in shipments received, verifying quantities against purchase orders and invoices.
- Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
- Oversaw returns processing, ensuring accurate documentation and timely return of damaged or incorrect items to suppliers.
- Maintained organization of the receiving area, creating clear pathways for efficient material handling and storage.
Air Assault Infantryman
United States Army
01.2020 - 09.2021
- Graduated the Sabalauski Air Assault School in Fort Campbell as a "First Time Go" graduating in one go, being the only soldier to do so from my battalion in that class.
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills and Air Assault mounting and dismounting drills.
Sales Associate
Shoot Straight
12.2017 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to ensure they enjoyed their experience and wanted to return to use for later business.
- Managed returns, exchanges and refunds in accordance with store policy and to make sure the customer left happy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Contract Manager
Primary Protective Services
04.2016 - 11.2017
- Responsible for acquiring new contracts for the company.
- Negotiated competitive compensation packages for potential clients, balancing budget constraints with market demands.
- Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
- Proactively identified potential contractual issues, addressing them before they escalated into more significant problems.
Director of Security
Primary Protective Services
02.2011 - 01.2014
- Established strong communication channels between departments on matters related to safety and security concerns, fostering collaboration among stakeholders.
- Constructed incident-reporting mechanisms for staff members which streamlined information flow during emergencies or crisis situations.
- Reviewed existing policies and procedures to identify areas for improvement, streamlining processes without sacrificing effectiveness or compliance standards.
- Ensured regulatory compliance by staying current on laws affecting facility operations, avoiding penalties or fines.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Evaluated vendor proposals for security products or services, making informed decisions that balanced quality with cost efficiency.
- Supervised team of 4 or more security personnel during shift as well as operations at other sites under my command simultaneously.
- Established and maintained close working relationships with local law enforcement officers.
Armed Security Officer
Primary Protective Services
01.2009 - 01.2010
- Responded quickly to incidents and assessed situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and company standards.
- Enforced company policies and procedures consistently across various sites.
- Participated in ongoing professional training, staying current on industry trends and best practices for armed security officers.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
Education
EMT - EMT
Palm Beach State College
Lake Worth, FL08.2023
Associate of Arts - General
Palm Beach State College
Lake Worth, FL02.2023
Skills
- Computer Skills
- Conflict Resolution
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Data Entry
- Customer Relations
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
Timeline
Receiving Supervisor
Shoot Straight
10.2021 - Current
Air Assault Infantryman
United States Army
01.2020 - 09.2021
Sales Associate
Shoot Straight
12.2017 - 11.2019
Contract Manager
Primary Protective Services
04.2016 - 11.2017
Director of Security
Primary Protective Services
02.2011 - 01.2014
Armed Security Officer
Primary Protective Services
01.2009 - 01.2010
EMT - EMT
Palm Beach State College
Associate of Arts - General
Palm Beach State College
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