Mason Wilson
Newark
Summary
Dedicated professional with strong customer service skills, effective communication, and problem-solving abilities. Experienced in managing inventory and training associates, poised to enhance operational efficiency in a retail environment.
Overview
9
9
years of professional experience
Work History
Senior Sales Associate
Harbor Freight
Zanesville
03.2025 - Current
- Guided customers in product selection using expert knowledge to enhance their shopping experience.
- Onboarded and trained new sales associates on company policies and product information to ensure consistency in service quality.
- Managed inventory levels and organized stock for streamlined access, supporting sales efficiency.
- Conduct multiple transaction types via POS and use problem solving skills to assist customers at the register.
Personal Trainer
Self-employeed
Newark
02.2017 - Current
- Developed personalized fitness programs addressing varied client goals.
- Facilitated one-on-one training sessions to enhance strength and conditioning.
- Guided clients in establishing achievable short-term and long-term fitness objectives.
Wheel Technician
Dent Wizard
Columbus
05.2024 - 08.2024
- Inspected wheels for damage, determining necessary repairs to ensure safety and performance.
- Executed wheel refinishing with specialized equipment, restoring wheels to optimal condition.
- Operated mobile repair units to service clients at various locations.
- Explained services and recommendations to clients, enhancing understanding and satisfaction.
- Followed company policies regarding warranty coverage for customers who experienced issues.
Dietary Cook/Shift Manager
Arlington Nursing Home
Newark
01.2024 - 04.2024
- Prepared nutritious meals following dietary guidelines for residents.
- Assisted in menu planning to meet residents' dietary needs.
- Maintained kitchen cleanliness and adhered to safety regulations.
- Communicated effectively with other staff members regarding dietary needs and requests.
Dietary Cook/Shift Manager
Altercare South of Newark
Newark
11.2022 - 12.2023
- Prepared nutritious meals according to dietary guidelines, ensuring residents' health and satisfaction.
- Maintained kitchen cleanliness and complied with safety regulations to promote a safe dining environment.
- Collaborated with staff to address dietary needs and requests, enhancing meal personalization for residents.
- Properly stored food and handled all inventorying.
Assistant Manager
GameStop
Newark
04.2022 - 11.2022
- Oversaw daily operations and staff performance in retail environment to maintain service standards.
- Trained new team members on customer service protocols and product knowledge.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Addressed customer inquiries and complaints with prompt, courteous service to enhance customer satisfaction.
- Coordinated team schedules to ensure adequate coverage during peak hours for optimal service delivery.
Pro Loader
Lowe's
Heath
11.2020 - 09.2021
- Operated forklifts and pallet jacks to safely transport heavy items, contributing to efficient warehouse logistics.
- Organized warehouse spaces, streamlining operations and enhancing workflow.
- Followed safety guidelines to maintain a secure working environment.
- Stored products in designated areas, ensuring accurate inventory management.
- Achieved forklift certification after completing company training program.
Shift Manager
GameStop
Heath
10.2017 - 06.2019
- Supervised daily operations, enhancing store performance and driving customer satisfaction.
- Managed daily cash intake, ensuring accuracy in register counts and profit tabulation.
- Implemented promotional displays and merchandising strategies to enhance customer engagement.
- Resolved customer inquiries and issues, contributing to a positive shopping experience.
Education
Graduate Certificate - Personal Training And Kinesiology
National Personal Training Institute
Grove City, OH01-2019
Graduate Certificate - Personal Training
International Sports Science Association
Carpinteria, CA02-2017
High School Diploma -
Licking Valley High School
Newark, OH05-2016
Skills
- Point of sale
- Customer relationship management
- Inventory management
- Stockroom management
- Management
- Decision-making
- Problem solving
- Customer service
- Teamwork
- Effective communication
- Highly adaptable
Timeline
Senior Sales Associate
Harbor Freight
03.2025 - Current
Wheel Technician
Dent Wizard
05.2024 - 08.2024
Dietary Cook/Shift Manager
Arlington Nursing Home
01.2024 - 04.2024
Dietary Cook/Shift Manager
Altercare South of Newark
11.2022 - 12.2023
Assistant Manager
GameStop
04.2022 - 11.2022
Pro Loader
Lowe's
11.2020 - 09.2021
Shift Manager
GameStop
10.2017 - 06.2019
Personal Trainer
Self-employeed
02.2017 - Current
Graduate Certificate - Personal Training And Kinesiology
National Personal Training Institute
Graduate Certificate - Personal Training
International Sports Science Association
High School Diploma -
Licking Valley High School