Mason Hall
Marysville
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Diligent Customer Service professional bringing demonstrated expertise in customer support, task prioritization and time management. Familiar with diverse courtesy tasks, including moving product, collecting carts and locating items for customers. Proficient in stock management and sales support.
Overview
12
12
years of professional experience
Work History
Operator
Advance Technology Products
10.2024 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Reduced downtime with proactive troubleshooting and timely resolution of equipment issues.
- Maintained detailed records of production data, ensuring accuracy for inventory tracking and performance evaluation purposes.
- Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.
- Improved production efficiency by optimizing machine settings and conducting routine maintenance.
- Inspected final products for defects and flaws using proper QA procedures.
Supervisor
Sheetz
05.2023 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Conducted routine inspections to check quality and compliance with established specifications.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Completed cash and credit card transactions accurately using POS software.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Supervised ongoing daily production phases.
Laborer
Buds Masonry
12.2022 - 05.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Promoted a positive work environment by cooperating with team members and demonstrating strong work ethic at all times.
- Conducted daily site inspections to identify potential safety hazards.
- Observed safety regulations on job sites to minimize accidents.
- Operated power equipment to move materials and promote job efficiency.
- Assembled and disassembled scaffolding and ladders to guarantee safety of workers while performing tasks at heights.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Improved worksite safety by consistently adhering to company protocols and guidelines.
Assembly Line Worker
Honda Manufacturing
12.2020 - 09.2022
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Inspected and tested components, assemblies and power tools for proper functionality.
- Identified machinery malfunctions by performing troubleshooting tasks.
- Performed hand-finishing of final products after assembling component parts for items.
- Followed outlined specifications to implement assembly plans.
Labor Worker
Buds Masonry
07.2020 - 12.2020
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered and disposed of worksite debris to remove safety hazards.
- Adhered to company policies, safety procedures and performance standards.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Offered exceptional customer service to all guests.
Technician Helper
McCormick Equipment Company
01.2020 - 03.2020
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on dock plates and doors.
- Performed routine maintenance on dock plates and dock doors for manufacturing operations.
- Assisted in developing specialized fixtures, test equipment and procedures for failure analysis.
- Completed job reports and logs immediately following service calls.
Production Worker
Advance Technology Products
04.2019 - 10.2019
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Production Associate
Midwest Express, Inc.
08.2015 - 03.2019
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
- Documented production information via daily system logs and discussed issues with management.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Investigated reports of defective, damaged or malfunctioning parts, assemblies, equipment and systems to identify problems and resolutions.
Contingent Worker
Acloche
01.2015 - 08.2015
- Assisted with small construction projects such as bench and sign repair and installation and tie-wall construction.
- Met production deadlines and managed time independently and with discipline.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
Courtesy Associate
Walmart
09.2013 - 12.2014
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than 350 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Resolved concerns with products or services to help with retention and drive sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Assisted customers with large purchases by carrying items to vehicles.
Education
Associate of Science - Business Administration And Management
Columbus State Community College
Columbus, OHHigh School Diploma -
Fairbanks High School
Milford Center, OH05.2013
Skills
- Customer Service
- Customer Feedback
- Understanding Customer Needs
- Product Restocking
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Effective Communication
- Responding to Difficult Customers
- Teamwork and Collaboration
- Quality Improvement Initiatives
- General Cleaning
- Microsoft Word
- Microsoft Excel
- Job Training
- Guest Greeting
- Constructive Feedback
- Work Area Cleaning
- Work Order Review
- Packing Slip Verification
- Safety Standards Compliance
- 5S Principles
- Safe Machine Operation
- Workstation Equipment Monitoring
- Production Documentation
- Line Work
- Assembly and Production
- Minor Repairs
- Supply Chain Distribution
- Materials Assembly
- Assembly Line Operations
- Active Learning
- Visual Assessment
- Precise Measurements
- Brand Loyalty
- Pallet Jacks
- Social Perceptiveness
- Visual Inspections
- Tool Preparation
- Quality Inspections
- Hand Tools and Machinery
- Machinery Upkeep
- Hand and Power Tool Operation
- Superior Work Ethic
- Residential Construction
- Quality Assessment and Assurance
- General Housekeeping
- Code Compliance
- Power Saws
- Team Player
- Safety-First Mentality
- Work Order Following
- Mortar Mixing
- Trash Waste and Removal
- Hand-Eye Coordination
- Power Washing
- Labor Relations
- Materials Salvage
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Efficient multitasking
- Effective communication
- Valid Driver's license
- Safety compliance
- Heavy equipment operation
- Forklift operation
- Tool operation
- Hand and power tools
- Heavy lifting
- Production work
- Machine setup
- Production procedures
- Quality assurance
- Equipment maintenance
- Hand-eye coordination
- Plant safety
- Flexible schedule
- Data entry
- Materials handling
- Manufacturing procedures
- Deadline adherence
- Loading and unloading
- Customer service
- Continuous improvement
- Warehouse operations
- Hand and foot coordination
- Work scheduling
- Staff management
- Residential construction
- Facility maintenance
Timeline
Operator
Advance Technology Products
10.2024 - Current
Supervisor
Sheetz
05.2023 - 09.2024
Laborer
Buds Masonry
12.2022 - 05.2023
Assembly Line Worker
Honda Manufacturing
12.2020 - 09.2022
Labor Worker
Buds Masonry
07.2020 - 12.2020
Technician Helper
McCormick Equipment Company
01.2020 - 03.2020
Production Worker
Advance Technology Products
04.2019 - 10.2019
Production Associate
Midwest Express, Inc.
08.2015 - 03.2019
Contingent Worker
Acloche
01.2015 - 08.2015
Courtesy Associate
Walmart
09.2013 - 12.2014
High School Diploma -
Fairbanks High School
Associate of Science - Business Administration And Management
Columbus State Community College
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