Mason Leigh Abbott
Lake Charles,LA
Summary
Proactive worker with extensive experience in facility cleaning, event support, and customer service. Skilled in maintaining clean, safe environments and training new employees on best practices. Strong work ethic, reliability, and problem-solving abilities contribute to effective team performance and high customer satisfaction.
Developed strong interpersonal and organizational skills in fast-paced environment. Demonstrated ability to manage time efficiently and maintain high standard of cleanliness and order. Seeking to transition into new field, leveraging skills in customer service and problem-solving.
Overview
3
3
years of professional experience
Work History
Multi-outlet Porter
Caesar's Entertainment
09.2023 - Current
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning duties as directed.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Stored supplies safely and securely to prevent theft and damage.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window-cleaning.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Increased workplace safety by immediately reporting potential hazards.
- Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.
- Contributed to team efforts by providing cross-training to new porters on best practices and procedures.
Gas Station Attendant
Murphy USA Gas Station
08.2021 - 11.2022
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
Shift Lead
Dollar General Market
09.2022 - 03.2023
- Completed closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Associate of Applied Science - Aviation Maintenance
Sowela Technical Community College
Lake Charles, LA05-2025
High School Diploma -
Dothan High School
Dothan, AL05-2020
Skills
- Customer Service
- Strong Work Ethic
- Problem-Solving
- Valid Driver's License
- Worksite safety
- General Labor
- Reliability and punctuality
- Supply Stocking and Organization
- Facility Cleaning
Accomplishments
`-Completed AMTG & AMTA in Aviation Maintenance studies
Timeline
Multi-outlet Porter
Caesar's Entertainment
09.2023 - Current
Shift Lead
Dollar General Market
09.2022 - 03.2023
Gas Station Attendant
Murphy USA Gas Station
08.2021 - 11.2022
Associate of Applied Science - Aviation Maintenance
Sowela Technical Community College
High School Diploma -
Dothan High School
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