Mason Reeves
Big Sky,United States
Summary
Dynamic professional with extensive experience in guest services and team leadership, notably at Boyne Resorts. Excelled in travel accommodations, ensuring safety and delivering creative solutions. Proven track record in improving guest satisfaction and training staff, showcasing strong organizational and interpersonal skills. Skilled in both guest relations and operational management, contributing to enhanced service standards.
Overview
6
6
years of professional experience
Work History
Assistant Hotel Manager
Boyne Resorts
09.2023 - Current
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Fostered a welcoming atmosphere for guests by cultivating a culture of exceptional service among staff members.
Seasonal Bellman
Boyne Resorts
04.2021 - 09.2023
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Trained and supervised new staff members on baggage handling procedures.
- Provide rides to guests.
Seasonal Landscaping Crew Member
Pursuit
05.2020 - 09.2020
- Performed planting, watering, mulching, and edging of lawns.
- Installed lights, sprinklers and other outdoor features based on requirements.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Seasonal Bellman
Boyne Resorts
11.2019 - 03.2020
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Provided guests with rides to town and back.
Seasonal Bell Captain
Pursuit
05.2019 - 09.2019
- Responsible for making weekly schedule for Bell Staff.
- Attend weekly management meetings.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
Education
Leon High School
Tallahassee, FL05.2015
Skills
- Guest relations management
- Maintenance coordination
- Computer skills
- Reservation management
- Decision-making
- Staff training and development
- Event planning support
- Front office operations
- Cross-departmental collaboration
- Guest satisfaction tracking
Timeline
Assistant Hotel Manager
Boyne Resorts
09.2023 - Current
Seasonal Bellman
Boyne Resorts
04.2021 - 09.2023
Seasonal Landscaping Crew Member
Pursuit
05.2020 - 09.2020
Seasonal Bellman
Boyne Resorts
11.2019 - 03.2020
Seasonal Bell Captain
Pursuit
05.2019 - 09.2019
Leon High School
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