Masontelle M. Petion-Hill
Williamsport
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
"If the customer isn't happy, its my job to help change that"
Overview
13
13
years of professional experience
Work History
Concession Manager
Little League
01.2015
- Delegating tasks to coworkers and providing a positive work environment.
- Providing costumers needs, handling cash, and answering phone calls.
Youth Advisory Board President
Children and Youth Services-Lycoming County
01.2014
- Representing the need of our youth with verbal communication and writing skills.
- Creating laws and help pass bills for youth in care.
Studio Construction
Turning Pointe School of Ballet
01.2013
- Understanding and following a specific set of directions.
- Working in a group environment to install floors, ballet barres and mirrors.
Lead Janitor
Dunkin' Donuts
04.2023 - 06.2026
- Supervised daily cleaning operations to maintain cleanliness and hygiene standards.
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Managed inventory of cleaning supplies, ensuring availability for daily tasks.
- Collaborated with management to develop strategies for enhanced customer experience through cleanliness.
Crew Member
Dunkin Donuts
01.2017 - 06.2026
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Crew Member
Plantet Fitness
04.2017 - 07.2018
- Provided exceptional customer service by addressing member questions and concerns promptly, efficiently and with a smile
- Maintained cleanliness and organization of fitness equipment, ensuring safe workout environments. (leading to also having a short stint as a janitor at this location as well, but not long enough to document).
- Assisted in onboarding new members, explaining facility policies, membership options, and membership benefits clearly and without hesitation.
Student/Roadie
Uptown Music Collective
01.2013 - 01.2016
- Working with people of all ages and abilities.
- Paying attention to detail
- Exhibiting a strong stage presence.
- Providing quality sound for fellow performers.
- Defusing situations of conflict.
Education
Bachelor of Science - Physical Therapy
Pennsylvania College of Technology
1 College Ave, Williamsport, PA 1770106-2020
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Williamsport Area High School
01-2016
Skills
- Customer service
- Food prep
- Menu planning
- Marketing
- Sanitary regulations
- Reliable and responsible
- Customer satisfaction
- Team collaboration
- Team leadership
- Active listening
- Effective communication
Timeline
Lead Janitor
Dunkin' Donuts
04.2023 - 06.2026
Crew Member
Plantet Fitness
04.2017 - 07.2018
Crew Member
Dunkin Donuts
01.2017 - 06.2026
Concession Manager
Little League
01.2015
Youth Advisory Board President
Children and Youth Services-Lycoming County
01.2014
Studio Construction
Turning Pointe School of Ballet
01.2013
Student/Roadie
Uptown Music Collective
01.2013 - 01.2016
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Williamsport Area High School
Bachelor of Science - Physical Therapy
Pennsylvania College of Technology