Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MASOOD MUBARAK

Miami,FL

Summary

Highly motivated Hospitality Management graduate with a passion for delivering exceptional guest experiences and driving operational excellence. Equipped with a solid foundation in hospitality principles, customer service, and team leadership acquired through rigorous academic coursework and hands-on internship. Strong work ethic, adaptability and good interpersonal skills. Adept at working effectively supervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Front Desk Associate

Trump National Doral
12.2025 - Current
  • Greeted and welcomed guests with a warm and professional demeanor.
  • Performed efficient check-in and check-out procedures using property management systems (e.g., OPERA,PEP).
  • Handled reservations, cancellations, and room assignments accurately.
  • Coordinated with housekeeping and maintenance to ensure timely room readiness.
  • Ensured guest satisfaction by resolving complaints and offering alternative solutions.
  • Maintained confidentiality of guest information and enforced hotel policies.
  • Consistently received positive guest feedback and high satisfaction scores.
  • Recognized as 'Employee of the Month' for exceptional customer service.
  • Proficient in hotel software: OPERA, PEP AND ONQ.
  • Experienced with MS Office Suite (Word, Excel, Outlook) for administrative tasks.
  • Familiar with POS systems and mobile check-in technology.

Front desk Agent

Homewood Suites
06.2024 - 12.2024
  • Complete check in and checkout procedures for the guest.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits handling approximately 10 guests at a time.
  • Acted as Manager on duty for overnight shifts and ensured smooth end of the night procedures.
  • Answered customer telephone calls promptly and appropriately handled needs.

IRD Server

Montage Deer Valley Resort
05.2023 - 06.2024
  • Set tables, and trays according to the type of food ordered and the Hotel’s service standards.
  • Accurately records, pre-checks, and picks up all food and beverage orders.
  • Check-in with guests to ensure satisfaction with each food course and/or beverage.
  • Responsible for cleaning and removing the trolleys/trays from guest rooms and corridors.
  • Report guest complaints immediately to the supervisors and ensure follow-up is performed with the guest.
  • Ensure communication between the Kitchen, Order taker, and service team members.
  • Monitor operating supplies and equipment and reduce spoilage and wastage successfully.

Culinary Trainee

Riverhouse Restaurant
04.2022 - 05.2023
  • Received and stored food and supplies.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Set up work stations prior to opening to minimize prep time.
  • Sanitized workstation at end of shift to minimize risk of food-borne illnesses.
  • Made meals in accordance with company standards and requirements.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.

Line Cook

Varanese Restaurant
04.2022 - 05.2023
  • Cooked multiple orders simultaneously during busy periods.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Grilled and deep-fried various foods from meats to potatoes.

Culinary Intern

ITC Sonar
06.2019 - 06.2020
  • Turn or stir foods to ensure even cooking.
  • Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.
  • Weigh, measure, and mix ingredients according to recipes, using various kitchen utensils and equipment.
  • Portion, arrange, and garnish food, and serve food to waiters or patrons.

Culinary Intern

Homewood Suites by Hilton Colorado Springs Airport
02.2018 - 08.2018
  • Assisted the Chef with all the Mise en place.
  • Keeping track of all the stock of pantry and cleaning chemicals. Diverse in various roles in the kitchen: precook, line cook, dishwasher.
  • Backup, getting all the things needed for line cooks making sauces etc.
  • Shadowed staff and learned advanced work.

Education

Bachelor of Science - Catering Science & Hotel Management

Bharathiyar University
07.2019

Skills

  • Verbal and Written Communication
  • Friendly, Positive Attitude
  • Time Management
  • Teamwork and Collaboration
  • Multitasking and Organization
  • Works Well Under Pressure

Languages

Proficient in English.

Timeline

Front Desk Associate

Trump National Doral
12.2025 - Current

Front desk Agent

Homewood Suites
06.2024 - 12.2024

IRD Server

Montage Deer Valley Resort
05.2023 - 06.2024

Culinary Trainee

Riverhouse Restaurant
04.2022 - 05.2023

Line Cook

Varanese Restaurant
04.2022 - 05.2023

Culinary Intern

ITC Sonar
06.2019 - 06.2020

Culinary Intern

Homewood Suites by Hilton Colorado Springs Airport
02.2018 - 08.2018

Bachelor of Science - Catering Science & Hotel Management

Bharathiyar University

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