Masood Ali Syed
An arbor,MI
Summary
Dynamic Process Associate with a proven track record at Cognizant Technologies Solutions, excelling in workflow management and fostering team collaboration. Spearheaded process improvements, enhancing efficiency by over 30%. Skilled in quality assurance and adept at driving cross-departmental projects to successful completion. Known for exceptional analytical and interpersonal abilities.
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Process professional with keen eye for detail and commitment to continuous improvement. Skilled in identifying process inefficiencies and implementing solutions that drive productivity. Highly collaborative team player known for reliability and adaptability. Expertise in process documentation and data analysis.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Process Associate
Cognizant Technologies Solutions
10.2022 - 02.2024
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Supported management in analyzing process performance data, identifying areas for improvement.
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
- Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.
- Conducted thorough analysis of existing processes, identifying key areas for improvement and efficiency gains.
- Enhanced team productivity by introducing innovative process improvement strategies.
- Facilitated cross-departmental collaboration, leading to more cohesive and efficient project completion.
- Trained new team members on best practices and company-specific procedures, enhancing overall team performance.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
Education
Master of Science - Business Analytics
Trine University
Angola, IN06-2026
Bachelor of Arts - Computer And Information Sciences
Osmania University
Hyderabad, India10-2022
No Degree - Schooling
Don Bosco High School
Hyderabad, India05-2016
Skills
- Workflow management
- Quality assurance
- Report analysis
- Process flows
- Process improvement
- Dispute resolution
- Call management
- Production deadline management
- Schedule coordination
- Data entry
- Metrics tracking
Certification
- Microsoft Office Specialist (MOS) Certification
- Aruba Certified Switching Associate (ACSA V1)- Aruba, a Hewlett Packard Enterprise company.
- Google Data Analytics Professional Certificate - Google.
- Google Analytics Individual Qualification (IQ) – Google.
- Microsoft Office Specialist (MOS) - Microsoft.
Languages
Urdu
Native or Bilingual
English
Full Professional
Telugu
Professional Working
Hindi
Native or Bilingual
Spanish
Limited Working
Arabic
Elementary
Marathi
Limited Working
Gujarati
Limited Working
Interests
- Community Cleanup
- Cooking
- Gardening
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Supporting STEM education initiatives and mentorship programs
- Watching Movies and TV Shows
- Volunteering
- Learning new cooking techniques and expanding my culinary skills
- Video Game Design
- Coding and Programming
- Team Sports
- Video Gaming
- Playing Sports
Timeline
Process Associate
Cognizant Technologies Solutions
10.2022 - 02.2024
- Microsoft Office Specialist (MOS) Certification
- Aruba Certified Switching Associate (ACSA V1)- Aruba, a Hewlett Packard Enterprise company.
- Google Data Analytics Professional Certificate - Google.
- Google Analytics Individual Qualification (IQ) – Google.
- Microsoft Office Specialist (MOS) - Microsoft.
Master of Science - Business Analytics
Trine University
Bachelor of Arts - Computer And Information Sciences
Osmania University
No Degree - Schooling
Don Bosco High School
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