Masoud Aqa Jan

Reconfigured up to 100 used and new networking equipment systems used in telecommunications per week.

Tested equipment such as switches, routers, chassis, networking boards, and AC/DC equipment for vendors or clients.

Identified, analyzed, and documented problems with program function, output, online screen, or content.

Installed, maintained, or used software testing programs such as SecureCRT and NetSuite.

Built chassis and conducted software compatibility tests for individual clients' systems.

Planned test schedules or strategies in accordance with project scope; assessed extent of troubleshooting needs.

Investigated issues referred by sales, conducted product research/selection, and provided feedback to customers.

Created spreadsheets using Microsoft Excel to track inventory of up to 5,000 devices in stock onsite.

Directed the all-volunteer-based non-profit organization's provision of programming and services to the community.

Fostered partnership with The City of Rochester to collaboratively advocate for farms, vendors, and shoppers.

Oversaw, performed, and delegated administrative task work, including recordkeeping, accounting, and budgeting.

Headed weekly opening and closing of the Token Booth; supported patrons visiting the Rochester Public Market.

Converted community members' SNAP/Food Stamp benefits to tokens for the purchase of Public Market foods.

Supervised 2 employees and a roster of 10 volunteers, overcame staffing shortages and challenges during COVID-19.

Oriented new or prospective volunteers to the program, trained in customer service skills essential to market transactions.

Drafted quarterly orders of 45,000 Fresh Connect coupons and distributed them to eligible SNAP/EBT Market patrons.

Managed timely quantification and submission of all Market token/coupon purchases to the Department of Agriculture.

§ Verified and reincorporated $90k to $110k token/coupon reimbursements from NYS to fund the organization’s budget

§ Processed and documented Market token and coupon sales transactions amounting to over $1 million annually