Masrrah Alnajjar
El cajon,California
Overview
5
5
years of professional experience
Work History
Department Manager
Zara USA
San Diego, CA
10.2022 - Current
- Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
- Review employee performance and provide ongoing feedback and coaching to drive performance improvement.
- Oversee recruitment, hiring, and onboarding processes for new employees.
- Plan and lead team meetings to review business results, and communicate new and ongoing priorities.
- Update payroll system with new hire information, including benefits deductions.
- Maintain accurate records of employee time cards and attendance records.
- Process payroll for up to 70 employees weekly using specialized software.
- Manage payroll for temporary, hourly, and salaried employees.
Visual Merchandiser
ZARA USA
San Diego
08.2020 - 10.2022
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
- Monitored weekly, monthly and quarterly achievement goals.
- Created innovative floor plans to maximize visibility of merchandise.
- Managed visual merchandising calendar, keeping track of all upcoming promotions, events, and seasonal changes.
- Trained retail staff on visual merchandising standards and practices to ensure store-wide consistency.
Sales Associate/Cashier
Zara USA
San Diego, CA
11.2019 - 08.2020
- Exchanges, handling 50+ transactions per day on average
- Greeting customer, responding to questions, improving engagement with merchandise and providing outstanding customers service
- Maintaining orderly appearance throughout the sales floor
- Improved sales process by delivering feedback to management
- Answered customers' questions about products, prices, and availability
- Processed refunds and exchanges for different products.
Shift Key Holder
Jobbed
02.2019 - 08.2019
- Processed cash, credit, debit, and check payments.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
Education
High School Diploma -
Retaal International Academy
Amman08.2018
Some College (No Degree) - Project Management
Grossmont College
El Cajon, CASome College (No Degree) - Some College (No Degree) E- Busniess And Commerce
Petra University
AmmanSkills
- Payroll Administration
- Staff Development
- Product Management
- Sales management
- Staff Training and Development
- Team Supervision
- Retail Management
- Staff Hiring and Retention
Languages
- English - Full Professional
- Arabic- Native
Timeline
Department Manager
Zara USA
10.2022 - Current
Visual Merchandiser
ZARA USA
08.2020 - 10.2022
Sales Associate/Cashier
Zara USA
11.2019 - 08.2020
Shift Key Holder
Jobbed
02.2019 - 08.2019
High School Diploma -
Retaal International Academy
Some College (No Degree) - Project Management
Grossmont College
Some College (No Degree) - Some College (No Degree) E- Busniess And Commerce
Petra University