Massara Diarrassouba
Denver,CO
Summary
Dynamic hair braider with expertise in personalized styling and restoration techniques, fostering a loyal clientele through exceptional service. At La Maison Premier, I enhanced guest satisfaction by maintaining impeccable cleanliness and organization, showcasing my attention to detail and commitment to quality. Proven ability to recommend effective aftercare solutions for optimal hair health.
Overview
3
3
years of professional experience
Work History
Hair Braiding
06.2022 - 2025
- Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
- Developed a loyal client base by consistently providing excellent service, establishing trust, and displaying genuine care for clients'' hair health and appearance.
- Ensured optimal hair health for clients by recommending appropriate aftercare products and maintenance routines.
Housekeeper
La Maison Premier
02.2018 - 08.2021
- Maintained cleanliness and organization of assigned areas to ensure guest satisfaction.
- Operated cleaning equipment, including vacuums and floor scrubbers, with safety protocols.
- Restocked supplies and managed inventory levels for cleaning materials efficiently.
- Assisted in training new staff on proper cleaning techniques and safety standards.
- Conducted routine inspections to uphold quality standards in cleanliness and hygiene.
- Collaborated with team members to streamline cleaning processes and improve efficiency.
- Responded promptly to guest requests for additional services or accommodations.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
Education
No Degree -
Ecole Elementaire Barrage
Abidjan -Ivory CoastSkills
- Hair braiding techniques
- Hair braiding
- Hairpiece styling
- Hair restoration techniques
Languages
French
Limited Working
Timeline
Hair Braiding
06.2022 - 2025
Housekeeper
La Maison Premier
02.2018 - 08.2021
No Degree -
Ecole Elementaire Barrage