Masoomeh Eshraghinomandan
Aliso Viejo,CA
Summary
Educated, professional, and responsible, offering experience in outside sales expertise and management to exceed company’s sales goals. I am a conscientious individual, seeking to advance my career within the business opportunities. I excel at customer relations and providing prompt, memorable service. I have outstanding experience with sales, customer and employee hiring process. Experience with office administrative and assist other Department Managers and supervisors.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance clerk
Ensi Insurance Services
Lake Forest, CA
04.2015 - 10.2015
- Processing policy applications for potential new policy holders.
- Update/change existing policies.
- Assist in filing duties.
- Answer phones and greet customers daily.
- Organize office activities
Personal & Relationship Banker
Chase Bank
Laguna Hills, CA
02.2017 - Current
- Advise customers on bank services for their needs (e.g.Loans and credit cards).
- Manage customer bank accounts; open, close and oversee transactions.
- Resolve issues with banking services and accounts.
- Refer clients to investment financial experts, as needed.
- Reach out to potential customers to generate new business.
- Present financial products and services to existing and prospective customers.
- Perform administrative duties (e.g.
- Respond to customer account inquiries.
Jewelry Sales Specialist
Macy’s
Mission Viejo, CA
08.2015 - 03.2017
- Greet customers as they arrive at store/ counter and ask them how they would like be assist.
- Assist customers in making decision to buy jewelry pieces or sets.
- Provide information needed by the clients in the right choice.
- Receiving and check invoices.
- Payments process and handle financing program.
- Displayed profound knowledge of different brands and merchandise.
- Respond to client needs by the phone.
- Assist customer for return, exchange or repairs and cleaning of jewelry items.
- Send out thank you notes to customers and keep them in the loop regarding new arrivals.
Customer Service Representative
Wholesome Choice
Irvine, CA
10.2014 - 07.2015
- Maintain store area in a clean, attractive and safe environment.
- Directing store customers to location of goods.
- Check out and bag purchases for customers.
- Customer Service and assist managers in different departments.
Sales & Recruiter Manager(HVAC SYSTEMS)
Mehr Asl
Tehran , Iran
12.2008 - 04.2014
- Check client inquiries.
- Interview and hiring process.
- Organize Office operations and procedures.
- Manage relationships with vendors, ensuring that all items are invoiced and paid on time.
- Prepare and provide invoicing and vendor documents.
- Process customer payments and billing.
- Prepare bonding contracts.
- Oversee performance of engineers.
- Control office activities daily.
- Participate in company meeting monthly.
Education
Master of Science - Organizational Leadership And Management
University of La Verne
La Verne, CA06.2019
BBA - Business Administration
University of Firouzkooh
Iran 12.2008
Skills
- Schedule Coordination
- Handling Customer Complaints
- Coaching and Mentoring
- Recruitment and Hiring
- Team Management and Supervision
- Staff Development and Training
- Complex Problem Solving
- Performance Management
Certification
Notary certification
Languages
Persian
Timeline
Personal & Relationship Banker
Chase Bank
02.2017 - Current
Jewelry Sales Specialist
Macy’s
08.2015 - 03.2017
Insurance clerk
Ensi Insurance Services
04.2015 - 10.2015
Customer Service Representative
Wholesome Choice
10.2014 - 07.2015
Sales & Recruiter Manager(HVAC SYSTEMS)
Mehr Asl
12.2008 - 04.2014
Master of Science - Organizational Leadership And Management
University of La Verne
BBA - Business Administration
University of Firouzkooh
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