Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Massiel Abad

Miami,FL

Summary

Accomplished Team Service Coordinator with a proven track record at ChenMed, excelling in client advocacy and accurate recordkeeping. Demonstrated expertise in customer service, managing high-volume communications with adaptability and efficiency. Achieved significant improvements in client satisfaction and streamlined service delivery processes, showcasing strong organizational skills and a commitment to excellence.

A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.

Overview

6
6
years of professional experience

Work History

Team Service Coordinator Chemed – Remote

ChenMed
11.2023 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Managed a high volume of inbound and outbound calls, providing efficient and courteous assistance.
  • Coordinated scheduling and ensured timely communication between teams and clients.
  • Maintained accurate records and streamlined workflow processes.

Clerk Promed

Promed
10.2021 - 11.2024
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Front Desk Associate Pulmonary Office

Data Entry Remotely
11.2018 - 07.2020
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

High School Diploma -

South West Senior High
Miami, FL
02-2020

Skills

  • Telephone communication
  • Accurate recordkeeping
  • Client advocacy
  • Notetaking and documentation
  • Customer Service Expertise: Over five years of experience with diverse clients and industries
  • Adaptability: Proven ability to excel in both in-person and remote roles
  • Organized and Efficient: Skilled at managing multiple tasks and deadlines

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Team Service Coordinator Chemed – Remote

ChenMed
11.2023 - Current

Clerk Promed

Promed
10.2021 - 11.2024

Front Desk Associate Pulmonary Office

Data Entry Remotely
11.2018 - 07.2020

High School Diploma -

South West Senior High

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Massiel Abad