Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Massiel Bravo

Miami,FL

Summary

Proven leader with extensive experience in front office management and customer service excellence, notably with Astor Companies. Expert in enhancing operational efficiency and team collaboration, backed by strong skills in Microsoft Office and effective communication. Achieved significant improvements in client satisfaction and operational cost reductions, demonstrating a commitment to results and quality service.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Astor Companies. Douglas Enclave Building LLC
06.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Receptionist/Administrative Assistant

Astor Companies
04.2024 - 06.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.

General Manager

JPY Management LLC
02.2019 - 03.2024
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling,inventory control, customer service and sales.

Education

Bachelor of Arts - Teacher of English As A Second Language

Rafael Maria De Mendive
Pinar Del Rio, Cuba
07.2000

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Team Collaboration
  • Verbal and written communication
  • Hospitality services

Languages

English
Full Professional

Timeline

Front Desk Receptionist

Astor Companies. Douglas Enclave Building LLC
06.2024 - Current

Receptionist/Administrative Assistant

Astor Companies
04.2024 - 06.2024

General Manager

JPY Management LLC
02.2019 - 03.2024

Bachelor of Arts - Teacher of English As A Second Language

Rafael Maria De Mendive

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Massiel Bravo