MASSIEL CASTILLO DIAZ
Pinellas Park,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Chat Support Representative
Tinico DLLC
04.2019 - 06.2023
- Asked open-ended questions to determine which products or services would be best fit for customers' needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer calls and emails to answer questions about products and services.
Driver
DoorDash
01.2018 - 02.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Sales Verifier
Verification Company
01.2017 - 12.2017
- Documented all customer inquiries and comments thoroughly and quickly
- Responded to all customer inquiries thoroughly and professionally
- Effectively managed a high-volume of inbound and outbound customer calls
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person and via telephone.
Customer Service Representative
Peopleshare, Inc
01.2015 - 11.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Science - Law (Pre-Law)
University of South Florida
Tampa, FL05.2022
Bachelor of Arts -
St Peterburg College
St. Petersburg, FL05.2018
Skills
- Computer Skills
- Marketing Skills
- Problem Solving Skills
- Leadership Skills
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Chat Support Representative
Tinico DLLC
04.2019 - 06.2023
Driver
DoorDash
01.2018 - 02.2019
Sales Verifier
Verification Company
01.2017 - 12.2017
Customer Service Representative
Peopleshare, Inc
01.2015 - 11.2016
Bachelor of Science - Law (Pre-Law)
University of South Florida
Bachelor of Arts -
St Peterburg College