Massiel McQueen
Arlington,TX
Summary
Experienced professional with managing complex billing processes, ensuring accurate and timely claims submission. Knowledge of insurance verification, patient account management, and compliance regulations. Exceptional interpersonal and problem-solving skills. Recognized for adaptability and proactive approach in delivering effective solutions. Committed to making meaningful contributions to drive team success and advance organizational growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Billing Collector
The Center For Cancer And Blood Disorders
07.2025 - 10.2025
- Conducted regular audits of accounts receivable to optimize cash flow management by monitoring outstanding balances and initiating appropriate follow-up actions as needed.
- Ensured accurate coding for medical procedures, diagnoses, and treatments to avoid discrepancies in the billing process for cancer treatment, radiology, immunotherapy and labs.
- Processed billing calls and answered questions from patients and third-party carriers.
Intake Specialist
Southwestern Health Resources-Remote
03.2016 - 03.2025
- Approved and finalized expedited and standard authorizations for chemo, dialysis, transplants, pharmacy, skilled nursing, rehab, home health, DME, observation and inpatient ER admits.
- Developed training materials for new staff on intake procedures and electronic health record systems.
- Led initiatives to optimize workflow processes, resulting in reduced wait times for patients during intake.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
Receptionist
Texas Health Medsynergies -Dr. David R. Parker Jr., M.D.
06.2014 - 03.2016
- Welcomed and maintained front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Confirmed appointments, communicated with clients, and updated patient records.
- Assisted in billing inquiries and insurance verification processes.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Customer Service Representative III
ValueOptions, Inc.
12.2010 - 03.2014
- Delivered exceptional customer service by handling escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Administrative Assistant
Alpha MK Healthcare, Inc.
03.2010 - 11.2010
- Interacted with patients, contractor to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations.
- Provided in person bilingual interpretation for Spanish in patient home visits.
Externship
Andrew B. Burke D.O.
03.2009 - 04.2010
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided support for patients needing specialist consultations and imaging centers.
- Scheduled appointments, filed medical records and resolved prescription refills.
Order Puller, Checker, Team Lead
Moda Fabrics & United Notions
08.2007 - 03.2010
- Operated warehouse equipment to efficiently pull and prepare orders for shipment.
- Trained new staff on safe handling procedures and efficient order-pulling techniques.
- Checked each order for completeness and accuracy.
- Inventoried warehouse stock.
Education
Diploma - Medical Billing And Coding 3.71 GPA
Everest College
Dallas, TXHigh School Diploma -
Sam Houston High School
Arlington, TXSkills
- ICD-10, CPT, HCPCS
- 70-80 WPM
- 13000 KPH
- FlowCast-Centricity
- Oracle
- Epic CareGate
- Eclipse-Docstar
- MemberMatch
- Bamboo Health
- Availity
- Acuity
- Behavioral Health
Certification
- World Organization of Webmasters-Certified Web Designer Apprentice
- Microsoft Office Specialist Official Certification Master
- Microsoft Word (EXPERT)
- Microsoft Excel (EXPERT)
- Microsoft PowerPoint
- Microsoft Access
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Billing Collector
The Center For Cancer And Blood Disorders
07.2025 - 10.2025
Intake Specialist
Southwestern Health Resources-Remote
03.2016 - 03.2025
Receptionist
Texas Health Medsynergies -Dr. David R. Parker Jr., M.D.
06.2014 - 03.2016
Customer Service Representative III
ValueOptions, Inc.
12.2010 - 03.2014
Administrative Assistant
Alpha MK Healthcare, Inc.
03.2010 - 11.2010
Externship
Andrew B. Burke D.O.
03.2009 - 04.2010
Order Puller, Checker, Team Lead
Moda Fabrics & United Notions
08.2007 - 03.2010
Diploma - Medical Billing And Coding 3.71 GPA
Everest College
High School Diploma -
Sam Houston High School