Massiel De Jesus
Newark,NJ
Summary
Detailed professional striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
AT&T - DTRT Wireless INC
South Plainfield, NJ
01.2019 - Current
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Trained team members (4) in successful strategies to meet operational and sales targets
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Analyzed customer levels and planned resources according to needs
- Trained new employees on proper protocols and customer service standards
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
Sales Manager
Verizon Victra - Google Pop Up Store
Manhattan, NY
09.2018 - 12.2018
- Monitored trends in customer buying habits, market conditions and competitor actions to adjust sales goals and strategies
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Maintained records related to sales, returns and inventory availability
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Used CRM system to document job tasks and duties for traceability and transparency
Route Sales Representative
Rico Food INC
Paterson, NJ
05.2018 - 09.2018
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Displayed products properly at customer sites and according to company specifications and policies.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Developed and maintained long-term relationships with policyholders and small business entities.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
Retail Sales Manager
AT&T Wireless
Jackson Heights, NY
01.2016 - 05.2018
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers to meet operational and sales targets
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Mentored and trained 6 sales associates for two store locations
- Managed day-to-day staffing and handled scheduling for all store employees
- Built and strengthened cross-functional partnerships to improve sales success
- Evaluated resource utilization to identify opportunities for optimization
Education
Bachelor of Science - Business Administration
Unapec
Santo Domingo, Dominican Republic2014
Associate of Arts - Microsoft Excel
Camara De Marketing
Santo Domingo, Dominican Republic2010
GED - undefined
Siglo XXI
Santo Domingo, Dominican Republic2008
Skills
Timeline
Retail Store Manager
AT&T - DTRT Wireless INC
01.2019 - Current
Sales Manager
Verizon Victra - Google Pop Up Store
09.2018 - 12.2018
Route Sales Representative
Rico Food INC
05.2018 - 09.2018
Retail Sales Manager
AT&T Wireless
01.2016 - 05.2018
Bachelor of Science - Business Administration
Unapec
Associate of Arts - Microsoft Excel
Camara De Marketing
GED - undefined
Siglo XXI
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