Massiel Saenz
Miami,FL
Summary
Diligent and reliable professional skilled in effectively handling diverse priorities while maintaining a positive outlook. Demonstrates a keen attention to detail and robust organizational abilities, excelling in managing multiple projects simultaneously with precision. Proactively assumes additional responsibilities to achieve objectives. Seeking a full-time position that presents professional challenges, where I can apply my interpersonal, time management, and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Life Insurance Broker
Self-employed
05.2021 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Streamlined the application process for clients, resulting in faster policy approvals and issuance.
- Developed strong relationships with underwriters, ensuring favorable terms for clients and efficient processing of applications.
- Provided excellent customer service, resolving issues promptly and maintaining long-term client relationships.
- Implemented time-saving organizational systems for managing client files and tracking policy renewals, increasing efficiency in daily operations.
- Conducted thorough risk assessments to determine appropriate coverage levels for clients based on their unique circumstances.
911 Fire Dispatcher
Hialeah Police and Fire Department
06.2017 - 06.2021
- Enhanced emergency response times by efficiently dispatching fire and medical units to incidents.
- Improved communication between first responders and dispatch center through regular training sessions.
- Collaborated with other emergency service agencies to coordinate multi-agency responses, ensuring seamless operations during emergencies.
- Provided critical information to first responders with timely updates on evolving situations for informed decision making.
- Assisted in the implementation of new technologies for improved communication between dispatchers and first responders, leading to more efficient incident management.
- Managed high-stress work environment by maintaining composure and professionalism during emergency situations, ensuring efficient operations.
- Supported fellow dispatchers as a mentor by providing guidance and assistance when needed, fostering a positive team environment.
- Monitored multiple computer systems simultaneously for real-time situational awareness during emergency events, allowing for informed decision-making under pressure.
Behavior Assistant
ABA of Miami Inc.
03.2016 - 02.2017
- Improved student behavior by implementing customized behavioral intervention plans.
- Reduced classroom disruptions through proactive management of behavioral issues.
- Enhanced communication skills for non-verbal students using visual aids and assistive technology tools.
- Collaborated with interdisciplinary teams to develop individualized education plans for students with special needs.
- Increased student engagement by utilizing positive reinforcement techniques and motivational strategies.
- Assisted in the collection and analysis of data to monitor progress towards behavioral goals and objectives.
- Provided one-on-one support for students with emotional or behavioral challenges, promoting social-emotional growth.
Administrative Executive Assistant
3Js Service Coast Corp.
06.2015 - 03.2016
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Supported executive decision-making by conducting thorough research and compiling comprehensive reports.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Negotiated contracts with vendors, securing cost-effective services while maintaining quality standards.
- Implemented effective filing systems, ensuring easy access to essential documents at all times.
Education
High School Diploma -
Mater Lakes Academy
06.2015
Associate of Science - Diagnostic Medical Sonography
Florida National University
Hialeah, FLSkills
- Bilingual
- Experienced with multiple computer applications
- Accurate typing skills
- Superior capacity for understanding new concepts and applying them correctly
- Strong communication
- Analytical thinking
- Accuracy and detail-oriented
- Organization
- Problem-solving
- Strong attention to detail & time management
- Excellent communication skills with both clients and co-workers
- Financial Planning
- Policy Analysis
- Underwriting Knowledge
Accomplishments
- Fulfilled all supervisory duties when required.
- Multiple commendations for performance in dispatching emergency response unit as well as teamwork, which set the tone for a successful outcome that, played a crucial part in patient's life.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
2-15 License
Timeline
Life Insurance Broker
Self-employed
05.2021 - Current
911 Fire Dispatcher
Hialeah Police and Fire Department
06.2017 - 06.2021
Behavior Assistant
ABA of Miami Inc.
03.2016 - 02.2017
Administrative Executive Assistant
3Js Service Coast Corp.
06.2015 - 03.2016
High School Diploma -
Mater Lakes Academy
Associate of Science - Diagnostic Medical Sonography
Florida National University
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