Massiel Almonte
Yonkers,NY
Summary
Dynamic professional with a proven track record at Aldi Food Center, adept in database and office administration, including Microsoft Excel proficiency. Skilled in fostering customer relationships and enhancing team productivity through effective communication and multitasking. Achieved significant improvements in workflow processes and customer service satisfaction. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
8
8
years of professional experience
Work History
Assistant Office Manager
HSC Management
Mount Vernon
11.2023 - Current
- Transcribed phone messages and relayed to appropriate personnel.
- Organized and updated schedules for executives.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Handled confidential information in professional manner.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
Secretary's Assistant
Shipping And Business Services
The Bronx, NY
11.2020 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Conducted research to assist with routine tasks and special projects.
Service Manager
Chipotle
The Bronx, NY
01.2018 - 10.2020
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
Office Assistant
Bronx Real Estate
The Bronx, NY
09.2016 - 10.2017
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Education
No Degree - Business Administration
Lehman College of The City University of New York
The Bronx, NY04.2018
No Degree - Medical Insurance Billing
ABC TRAINING CENTER
BRONX02.2016
Lawyer -
O&M UNIVERSITY
Santo Domingo12.2015
Skills
- computer: Microsoft Excel, word, pc & mac
- Database Administration
- Office Administration
- Appointment Organization
- Customer Service
- Call Reception
- Customer Inquiries
- Office management
- Data entry proficiency
- Meeting scheduling
- Advanced multitasking
- Office administration
- Scheduling
- Language fluency
Education
Santo Domingo,BRONX,The Bronx, NY
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Elinson Coronado
646-901-2981
Ana Martinez
718-223-3594
Jamie cosme
929-610-2847
References
References available upon request.
Timeline
Assistant Office Manager
HSC Management
11.2023 - Current
Secretary's Assistant
Shipping And Business Services
11.2020 - 09.2023
Service Manager
Chipotle
01.2018 - 10.2020
Office Assistant
Bronx Real Estate
09.2016 - 10.2017
No Degree - Business Administration
Lehman College of The City University of New York
No Degree - Medical Insurance Billing
ABC TRAINING CENTER
Lawyer -
O&M UNIVERSITY
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