Massiel Caridad Bravo Hernandez
West Palm Beach,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised, with excellent customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
General Manager
JPY Management
Habana Vieja, La Habana
06.2017 - 03.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
English as a Second Language Teacher
Ministry Of Higher Education
Pinar Del Rio, Cuba
09.2005 - 02.2017
- Developed and implemented lesson plans for English language learners, focusing on grammar, pronunciation, reading comprehension, writing and conversation.
- Provided individualized instruction to help students develop their conversational and academic English skills.
- Assessed student learning styles and provided appropriate accommodations to maximize learning potential.
- Encouraged students to practice speaking in English by creating a positive classroom environment with interactive activities.
- Created personalized study plans for each student based on their individual needs and levels of proficiency.
- Engaged in small group discussions with students to increase confidence in using the English language.
- Utilized various teaching techniques such as role playing, audio-visual aids, multimedia presentations and hands-on activities.
- Monitored student progress through regular assessments and documented results according to school policy.
- Instructed classes in listening comprehension, pronunciation drills, vocabulary development, grammar rules and sentence structure.
- Maintained accurate records of student attendance, grades and progress reports.
- Administered standardized tests to measure student performance.
- Integrated technology into the curriculum by utilizing online resources such as videos, podcasts or webinars.
- Implemented strategies for working effectively with diverse populations of learners.
- Participated in professional development workshops related to ESL teaching methods.
- Taught grammar, writing, listening and reading in beginner and intermediate proficiency levels.
- Improved student grammar and conversational skills through role play assignments.
- Created opportunities for adult students to actively engage with one another in small and large group interactive learning sessions.
- Prepared lesson plans according to approved syllabi.
- Tested, evaluated and counseled students regarding academic performance and goals.
- Implemented technology across curriculum to improve student performance.
- Maintained electronic daily attendance and academic progress records.
- Briefed students with written presentations and explanations to raise awareness of cultural aspects.
- Screened and identified needs of learners through diagnostic testing.
- Provided one-on-one instruction for non-English speaking students within classroom settings.
- Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Developed lesson plans to teach course materials according to schedule.
- Organized supplementary materials in English for all students.
- Created interesting and age-appropriate reading lists to expand English vocabulary and comprehension skills.
- Made difficult language rules digestible to students.
- Led self-guided exercises to improve student understanding of spelling, punctuation, style and pronunciation.
- Initiated new learning methods to achieve total student comprehension and curb learning time.
- Organized extracurricular opportunities such as annual speech contests and field trips.
- Educated, tutored and mentored students to correct academic problems and prompt personal adjustments.
- Planned, organized and taught lessons for adult English language learners involving listening, speaking, reading and writing instructional components.
- Instructed students of various backgrounds and learning styles by employing variety of instructional resources.
- Mentored and tutored individual students struggling to understand lecture objectives.
- Determined training needs of each student through academic assessments.
- Instructed students on ideas and customs in English, conversational English and career planning, social adjustment and practical life skills.
- Distributed academic resources and study materials to help students prepare for examinations.
- Established training program objectives and created related curricula and learning materials.
- Input student grades and attendance records into school databases and reported student progress.
- Helped students cultivate life and social skills like using public transportation, appropriate emotional expression and communicating with co-workers and employers.
- Integrated academic and vocational curricula to help students learn variety of skills.
Education
Bachelor of Arts - English
Rafael Maria De Mendive
Cuba07-2000
Skills
- Contract Negotiations
- Operations Oversight
- Program Administration
- Schedule Management
- Sales
- Motivation
- Facility Management
- Bilingual
- Staff Motivation
- Team training and development
- Communication Skills
- Customer experiences
- Interpersonal Skills
- Staff Training
- Time Management
- Administrative Skills
- Strategic Planning
- Recruitment
- Negotiation Skills
- Employee Scheduling
- Strategy
- Reading Comprehension
- Multimedia integration
- Error Correction
- Peer Collaboration
- Creative learning strategies
- Classroom Management
- Individual Instruction
- Testing and grading
- Personalized Instruction
- Curriculum Development
- Grammar knowledge
- Group Discussions
- Interactive Learning
- Teaching strategies
- Proficient speaker of English and English
- Fluent in English
- Lesson Planning
- Student assessment
- Lesson Plan Development
- Technology Integration
- Proficient in creating and maintaining schedules
- Student needs assessment
- Interactive Teaching
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
General Manager
JPY Management
06.2017 - 03.2024
English as a Second Language Teacher
Ministry Of Higher Education
09.2005 - 02.2017
Bachelor of Arts - English
Rafael Maria De Mendive
Similar Profiles
Gilbert RamirezGilbert Ramirez
Crew Member at JPY EnterpriseCrew Member at JPY Enterprise
Devon DobbsDevon Dobbs
Maintenance Technician at Chicago Housing Authority (McCormack Baron Management, Inc/Eastlake/HHDC ManagementMaintenance Technician at Chicago Housing Authority (McCormack Baron Management, Inc/Eastlake/HHDC Management
JOSEPH BITANGACHAJOSEPH BITANGACHA
LANDSCAPE at E-VAN MANAGEMENT PROPERTY MANAGEMENT AND MAINTENANCE SERVICESLANDSCAPE at E-VAN MANAGEMENT PROPERTY MANAGEMENT AND MAINTENANCE SERVICES
Andrew CastroAndrew Castro
Packer at Fresh RealmPacker at Fresh Realm
Alexis JonesAlexis Jones
Sales Associate at B.a Sweeties Candy CompanySales Associate at B.a Sweeties Candy Company