Massimo Murolo
St. Cloud,FL
Summary
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
2
2
years of professional experience
Work History
Guest Advocate
Target
Orlando, Florida
03.2024 - Current
- Created team-wide communication processes, ensuring all members had access to the same information in a timely manner.
- Developed and implemented a comprehensive onboarding program for new team members.
- Provided guidance to team members on performance issues, providing feedback when necessary.
- Conducted regular training sessions for staff on various topics related to engagement strategies.
- Coordinated weekly status updates from each team member, ensuring projects stayed on schedule and deadlines were met.
- Established clear goals for the team that aligned with organizational objectives.
- Analyzed data collected from customer surveys to identify areas of improvement within our engagement strategies.
- Reviewed reports on project progress and identified potential risks or areas needing further investigation.
- Monitored customer service metrics to ensure high levels of satisfaction across all channels.
- Resolved conflicts between team members while maintaining a positive work environment.
Cashier
Publix
Saint Cloud, FL
09.2022 - 03.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Education
Bachelor of Arts - Business Administration And Management
Valencia College
Orlando, FL06-2028
High School Diploma -
Emmaus High School
Emmaus, PA06-2021
Skills
- Guest Relations
- Information Protection
- Data Entry
- Loyalty promotion
- Customer Service
- Inventory Monitoring
- Data inputting
- Flexible Schedule
- Cash handling experience
- Computer Skills
- Product Sales
- Sales process
- Sales meetings
- Sales operation
- Sales Coaching
- Work training
- Marketing and communications
- Business promotions
- Business improvement
- Business ethics
Affiliations
- Photography
- Sports
- Cars
- Computers
- Business
Accomplishments
- Team Captain
Languages
Spanish
Limited
Timeline
Guest Advocate
Target
03.2024 - Current
Cashier
Publix
09.2022 - 03.2024
Bachelor of Arts - Business Administration And Management
Valencia College
High School Diploma -
Emmaus High School
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