Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Work Authorization
Timeline
Generic

MASSIMO SCOCCINI

St. Petersburg,FL

Summary

Currently expanding my skill set by studying for the Salesforce App Builder and AI Specialist certification, demonstrating my commitment to continuous learning and professional growth. With a strong foundation in Salesforce administration, I am well-prepared and driven to contribute effectively to a dynamic team while further developing my expertise.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service & Hospitality

Various
07.2015 - Current
  • I've spent the past few years working in customer-facing roles across different cities and cultures. From serving in fast-paced restaurants to helping customers in high-pressure situations, I’ve learned how to adapt, communicate, and deliver great experiences.
  • These roles taught me how to manage my time, prioritize tasks, and take responsibility for both successes and setbacks.
  • Participated in ongoing training opportunities to stay current on industry best practices, product updates, and new service offerings.
  • Built relationships with customers using strong persuasion and active listening skills.

Sales Representative

Telecom Italia S.p.A
09.2020 - 02.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Kept detailed records of daily activities through online customer database Salesforce.

Education

SALESFORCE CERTIFIED ADMINISTRATOR EXAM -

Pathstream
03.2023

CRM

Salesforce Official Certification
03-2023

Diploma - Finance and marketing administration

CISCO technologies
01.2015

Skills

  • Business Requirements
  • CRM
  • Custom Field
  • Dashboards
  • Reporting Tools
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Sales Process
  • Security Requirements Analysis
  • Results-driven
  • Customer database maintenance
  • Lead management

Languages

Italian
Native or Bilingual
English
Full Professional
Spanish
Limited Working

Certification

  • Salesforce Certified Administrator
  • Cisco Certified Network Associate (CCNA)

Work Authorization

Authorized to work in the United States without the need for visa sponsorship.

Timeline

Sales Representative

Telecom Italia S.p.A
09.2020 - 02.2022

Customer Service & Hospitality

Various
07.2015 - Current

Diploma - Finance and marketing administration

CISCO technologies

SALESFORCE CERTIFIED ADMINISTRATOR EXAM -

Pathstream

CRM

Salesforce Official Certification

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MASSIMO SCOCCINI