Master-Lee Pervis III
Abilene,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
Truly Blessed HQ
Abilene, TX
02.2018 - Current
- Communicated effectively with customers to create a pleasant experience.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Followed established procedures for cutting hair according to customer requests.
- Established a professional relationship with clients by providing quality haircuts and styling services.
- Maintained cleanliness of the barber station, including sterilizing tools and sanitizing work areas.
- Responded to customer inquiries by phone, email and in person.
- Mentored new staff to enhance personal growth and increase productivity.
- Handled incoming phone calls and scheduled appointments.
- Performed various cuts, trims and shaves using clippers, scissors and razors.
- Scheduled appointments for clients based on availability of staff members.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Store Manager
Foot Locker
Abilene, TX
01.2013 - 08.2015
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed daily banking activities such as deposits and withdrawals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Mitigated business risks by working closely with staff members and assessing performance.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
Customer Service Representative
TELEPERFORMANCE (VENDOR SITE FOR VERIZON)
ABILENE, TEXAS
10.2010 - 06.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve service and billing issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Surpassed sales goals through implementation of successful marketing strategies.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Claims Examiner I
BLUE CROSS BLUE SHIELD
ABILENE, TEXAS
03.2010 - 09.2010
- Analyzed insurance claims to determine extent of insurance carrier's liability and settled claims with claimants in accordance with policy provisions
- Reported overpayments, underpayments and other irregularities.
- Managed workloads efficiently by prioritizing tasks based on urgency or importance.
- Performed data entry into the computer system to record information regarding claim status.
- Reviewed and resolved open claims and change orders to determine entitlement for additional payment.
- Obtained necessary information to complete proper evaluation of injury claims.
- Collaborated with internal departments such as Underwriting, Provider Relations, Medical Management, and Quality Assurance, as needed.
- Gathered information from various third parties to determine claim acceptability.
- Investigated discrepancies in claims and resolved issues with customers via telephone or written correspondence.
Education
Barber - Barbering
NEECEE’S BARBER COLLEGE
Abilene, TX12-2017
Some College (No Degree) - Business Administration And Management
SAN ANGELO STATE UNIVERSITY
San Angelo, TXSkills
- Excellent communication skills
- Tremendous sales aptitude
- Excellent written Correspondence
- Excellent customer service skills
- Established track record of leading the board in sales
- Great convincing skills and negotiation abilities
- Ability to multitask
- Great attitude with a high-energy personality
- Strong leadership and management skills
- Professional appearance and work ethic
- Good intrapersonal skills
- Strategic Planning
- Business Administration
- Policy Implementation
- Workforce Management
- Financial Management
- Marketing
- Staff Development
- Operations Management
- Expense Tracking
- Contract Management
- Performance Management
- Verbal and written communication
- Staff Management
- Project Management
- Lead Generation
- Team Leadership
- Sales Techniques
- Sales management
- Time Management
- Brand Management
- Staff Training and Development
- Negotiation
- Schedule Preparation
- Customer Relationship Management (CRM)
Certification
- Barber license
Languages
English
Full Professional
Timeline
Manager
Truly Blessed HQ
02.2018 - Current
Store Manager
Foot Locker
01.2013 - 08.2015
Customer Service Representative
TELEPERFORMANCE (VENDOR SITE FOR VERIZON)
10.2010 - 06.2011
Claims Examiner I
BLUE CROSS BLUE SHIELD
03.2010 - 09.2010
Barber - Barbering
NEECEE’S BARBER COLLEGE
Some College (No Degree) - Business Administration And Management
SAN ANGELO STATE UNIVERSITY