Mastier Santos
New York,NY
Summary
Talented sales professional effective at multi-tasking and reaching sales targets. Builds loyalty and long-term relationships with customers.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
Work History
Assistant Manager
R.A.G. Samendy, Inc.
New York
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Earned management trust by serving as key holder, responsibly opening and closing store
- Politely assisted customers in person and via telephone
- Communicated with vendors regarding back order availability, future inventory and special orders
- Provided an elevated customer experience to generate a loyal clientèle
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Served as the main liaison between customers, management and sales team
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Provided ongoing guest service, including giving fashion advice
- Maintained cleanliness and presentation of stock room and production floor
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Routinely answered customer questions regarding merchandise and pricing
- Designed displays to make the store experience interactive, engaging and reassuring
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
- Participated in physical inventory counts every time period.
Sales Person
Mission Fashion
New York
- Consistently hit and exceeded sales goals by 20%
- Negotiated prices, terms of sale and service agreements
- Exceeded team sales goals
- Answered customer questions about product availability and shipment times
- Greeted customers in a timely fashion, while quickly determining their needs
- Placed special merchandise orders for customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Worked to build relationships with customers and built potential for additional sales.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
Shift Supervisor
Castle Financial Services
The Bronx, NY
07.2016 - 11.2023
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Documented daily production and materials usage in excel to track data.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High School Diploma -
Martin Luther King Jr. High School For Law
New York, NY 06.2002 - 06.2006
Undergraduate
Borough of Manhattan Community College of The City University of New York
New York, NY 09.2006 - 05.2014
Bachelor of Arts - Accounting
Lehman College of The City University of New York
The Bronx, NY 01.2016 - 05.2019
Skills
Exceptional communication skills
Timeline
Shift Supervisor
Castle Financial Services
07.2016 - 11.2023
Bachelor of Arts - Accounting
Lehman College of The City University of New York
01.2016 - 05.2019
Undergraduate
Borough of Manhattan Community College of The City University of New York
09.2006 - 05.2014
High School Diploma -
Martin Luther King Jr. High School For Law
06.2002 - 06.2006
Assistant Manager
R.A.G. Samendy, Inc.
Sales Person
Mission Fashion