Masud Benu
Information Technology
Appomattox,VA
Summary
Software Technician with 1 year of experience Experience in Telecommunications, implementation, testing and operation of network systems. Entry level in router/switch configuration and troubleshooting Hands-on with network equipment, standards and technologies. Proficient in TCP/IP addressing scheme, configuration and management. Experienced in management and administration of Windows and Linux OS Professional in protocol analysis using Sniffers Technical support and requirements documentation. Work well individually and as part of a team
Overview
1
1
year of professional experience
Work History
Software Technician
L3Harris Technologies, Inc.
Lynchburg , Virginia
03.2022 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Prepared variety of different written communications, reports and documents.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Drove operational improvements which resulted in savings and improved profit margins.
Education
Bachelor of Science - Computer Engineering Technology
Old Dominion University
Norfolk, VA05.2025
Associate of Applied Science - Computer And Electronics Technology
Central Virginia Community College
Lynchburg, VA05.2023
Skills
- Network: TCP/IP, LAN/WAN, Routing and Switching(Static Routing, EIGRP, OSPF)
- HTTP, SNMP, Wireshark
- Database and Programming: C
- Hardware: Cisco Switches(2960, 3560,3650) and Routers(2911, 2901, 4331)
- OS: Windows (primary platform), Linux (Ubuntu)
- VMware Virtualization, Remote Control, Image Installation
- Labor Estimates
- Use Testing Equipment
- Problem Identification and Analysis
- Quality Standards
- Network Configuration
- Creating Bills of Materials
Accomplishments
- Associate ControlLogix Maintainer by Rockwell Automation
- CCNA: Enterprise Networking, Security, and Automation
Timeline
Software Technician
L3Harris Technologies, Inc.
03.2022 - Current
Bachelor of Science - Computer Engineering Technology
Old Dominion University
Associate of Applied Science - Computer And Electronics Technology
Central Virginia Community College
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