Masukur Rahman
Renton
Summary
Experienced in customer service, sales, and office administration, consistently demonstrating problem-solving effectiveness. Passionate about delivering excellent customer service to internal and external clients. Strong multitasking abilities, effective time management, and maintaining cross-functional working relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Vice President/Branch Manager
1st Security Bank
08.2023 - Current
- Spearheaded community outreach initiatives, cultivating strong relationships with local businesses, organizations, and community leaders
- Developed and implemented strategies to expand Commercial Real Estate (CRE) and Commercial & Industrial (C&I) lending portfolios, resulting in increased revenue and market share
- Led efforts to grow branch deposits through targeted marketing campaigns, relationship-building activities, and innovative deposit products
- Collaborated with internal stakeholders to identify and capitalize on opportunities for business development and growth within the community
- Actively participated in local networking events, industry conferences, and business associations to promote bank services and establish the branch as a trusted financial partner
- Provided personalized financial solutions and advisory services to business clients, ensuring their financial needs were met effectively
- Managed branch operations and sales activities, optimizing efficiency and customer service to achieve branch goals and objectives
- Mentored and coached branch staff to enhance their skills and performance, fostering a culture of continuous improvement and excellence
- Monitored branch performance metrics, analyzed trends, and implemented strategic initiatives to drive branch profitability and success
- Received recognition from senior management for outstanding contributions to community engagement, lending growth, and deposit expansion initiatives
Vice President/Branch Manager
HomeStreet Bank
03.2023 - 08.2023
- Lead branch operations, sales, and administration to achieve revenue growth and customer satisfaction
- Develop strategies to drive revenue, increase market share, and ensure compliance with regulations
- Mentor and coach team members to maximize performance and enhance employee engagement
- Address customer inquiries and concerns, ensuring exceptional service and building strong relationships
- Monitor branch performance metrics, analyze trends, and implement corrective actions to optimize results
- Collaborate with internal stakeholders to promote the bank's products and services
- Represent the bank in the local community, enhancing its reputation and visibility
- Achieved revenue growth and market share increase through effective sales strategies
- Streamlined operational processes, resulting in improved efficiency and cost savings
- Received accolades for outstanding leadership and performance in driving branch success
AVP, Business Banking Manager
First Financial Northwest Bank
12.2021 - 03.2023
- Experienced Business Banking Manager with a proven track record in new business development and customer relationship management
- Managed a loan portfolio of $8 million and successfully grew it by25% in the first year
- Strong communicator with a proven ability to build relationships and provide financial/credit needs analysis to small business accounts
- Drive revenue growth by selling our full suite of payment products and services with a focus on ACH, Remote Deposit, Credit Card issuance, Merchant Services, and payroll services
- Ability to identify quality lending and wealth management referral opportunities
- Proactive collaboration with banking partners to complete strategic reviews of business client portfolios, determine gaps in Treasury services and expand relationships
- Knowledge and understanding of commercial or specialty groups: lending, loan servicing, and credit services
- Trusted payments advisor providing key insights into industry trends and technology
- C&I and CRE lending experience
Relationship Manager Business Owner Specialist
Bank of America
09.2018 - 01.2022
- Prospected for new business through networking, community outreach and customer referral generation
- Developed customized solutions of deposit, lending and other products for small business customers
- Utilized problem-solving skills to analyze and resolve issues that effected business operations and goal achievement
- Working closely with partners to fulfill complex business needs
- Maintaining an organized sales process using Sales Force to document client priorities, follow up meetings, and client-touch points
- Strong time management skills: balancing per-set client appointments, daily calling routines, direct routes from banking center, and referrals from partners
- Presenting and conducting business acumen meetings to other lines of business to increase referral quality and flows
- Working with consumer clients as well to maintain steady book of business and cross sell product
- Consistently executes on Key’s Branch Playbook and seeks opportunities to deliver distinctive client service with each interaction
- Manages and grows a profitable book of business to achieve individual and team goals
- Develops and maintains an in-depth knowledge of mass affluent products and services, as well as knowledge of competitive products and services to ensure meaningful in depth financial wellness conversations with clients
- Calls Book of Business and system generated leads identified to prospect for retention and growth opportunities; documenting activities by using the call report feature in the desktop
- Employs a disciplined approach to prospecting; documents calling efforts
- Builds a client referral pipeline via identification and development of internal and external centers of influence
- Develops strong partnerships with Operations Leaders, Financial Advisors, Mortgage Advisors, Small Business colleagues and other line of business partners focusing on client acquisition and deepening the relationship of current clients; effectively manages internal and external Centers of Influence (COIs)
- Identifies and resolves complex client service opportunities
- Monitors client base and looks to transition clients into Key Private Bank where necessary
- Actively participates in daily branch team meetings
- Mentors other branch employees, as suggested by the Branch Manager
Relationship Manager
KeyBank
08.2017 - 08.2018
- Running the branch when manager not in the office
- Making sure we have enough cash for our daily businesses
- Support my team with everything they will need for day to day businesses
Personal Banker/Small Business Specialist/ Manager On Duty
Chase Bank
08.2016 - 08.2017
- Greeted and interfaced with customers to facilitate daily banking transactions; provided exceptional customer service by providing exceptional banking services and addressing account and service concerns
- Establish new client relationships and handle outbound outreach
- Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention
- Review and approve overdrafts and checks for cashing, and answer questions on accounts, loans, and statements
- Prepare credit and financial information to streamline loans processing for mortgage, installment, and discount loan transactions; prepare loan worksheets for submission to loan processing for closing documents
- Assist customers during loan and account application process, and close consumer and real estate and mortgage loans in accordance with internal and federal policies and procedures
- Coach team members to develop sales opportunities and refer customers to designated business partners to meet branch and individual customer service and sales goals
- Opening up business account by state laws and regulations
- Responsible for bringing in new clients and closing good small business funding business
- Responsible for meeting the sales and service needs of small business customers
- Increased P&L for branch
- Uncovered the business customer's personal banking needs to enhance loyalty
- Accountable for prospecting and acquiring new businesses customers as well as retaining and deepening existing relationships
- Assisted business customers with developing business credit history and improving cash flow with lines of credit
- Developed a dedicated network of small business clients that repeatedly did business with the bank
Education
Kent-Meridian High School
Kent, WA01.2012
Skills
- Notary Public (6 years)
- Business Management (7 years)
- Credit Analysis (7 years)
- Merchant Service (1 year)
- Loan specialist (3 years)
- Salesforce (3 years)
- Smartsheet (3 years)
- Retail Management (2 years)
- Management Experience (4 years)
- Project Management (2 years)
- Banking
- Business Consulting
- Portfolio management
- Underwriting
- Bank Secrecy Act
- Risk management
- Negotiation
- Financial services
- Business development
- Customer relationship management
- Financial concepts
- Sales
- Cash flow analysis
- Relationship management
Accomplishments
Since I assumed responsibility for Overlake Branch, I have successfully achieved a deposit growth of $23 million, demonstrating my proficiency in outcall skills and networking capabilities. I have consistently exceeded my targets, achieving over 120% in the majority of areas. I take particular pride in my 300% year-over-year growth in business deposits.
Certification
Certified Notary Public
Languages
Hindi - Fluent
Punjabi - Expert
Bengali - Fluent
Japanese - Intermediate
Timeline
Vice President/Branch Manager
1st Security Bank
08.2023 - Current
Vice President/Branch Manager
HomeStreet Bank
03.2023 - 08.2023
AVP, Business Banking Manager
First Financial Northwest Bank
12.2021 - 03.2023
Relationship Manager Business Owner Specialist
Bank of America
09.2018 - 01.2022
Relationship Manager
KeyBank
08.2017 - 08.2018
Personal Banker/Small Business Specialist/ Manager On Duty
Chase Bank
08.2016 - 08.2017
Certified Notary Public
Kent-Meridian High School
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