Masyn Santana

Elizabeth City,NC

Summary

At Chesapeake Police Department, I honed my expertise in conflict de-escalation and report writing, effectively fostering community trust through exceptional communication. My proactive approach in training and relationship management led to a significant reduction in force escalation incidents, underscoring my commitment to integrity and innovative problem-solving in law enforcement.

Overview

years of professional experience

Work History

Police Officer

Chesapeake Police Department

04.2020 - Current

Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.

Barista

LJ Beaners

01.2019 - 03.2020

Controlled line and crowd with quick, efficient service.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Used POS system to accurately enter orders and process payments.

Skills

Report writing
Integrity and honesty

Conflict de-escalation
Relationship building and management

Accomplishments

Exceptional team work award.

Life saving award.