Mat Phommasen
Portland
Summary
Results-driven property management professional with 8 years of experience assisting and overseeing operations and financial performance across properties in Portland. Skilled in leasing, tenant relations, maintenance, budgeting, and ensuring compliance with regulations. Strong leader with a proven ability to manage teams, improve occupancy, and drive profitability. Focused on property improvements and tenant satisfaction while maintaining operational excellence.
Overview
8
8
years of professional experience
Work History
Lease Up Community Manager - Prose Hayden Island
Greystar
12.2023 - Current
- Mid-rise property - 284 units.
- Planned and executed resident events/activities to drive community engagement and increase occupancy numbers.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
Community Manager
Greystar - Prescott Apartments
12.2022 - Current
- Mixed-use property with 155 residential units containing 7 retail.
- Able to achieve 7% rent growth for the client from the prior year while skillfully managing occupancy while going through a large scale renovation project.
- Brought Google reviews from a score of 3.1 to 3.8 while overseing the asset.
- Assisted with leasing with a closing ratio of 40%.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Introduced prospective tenants to various types of units available and performed tours of premises.
Property Administrator - Pacwest Center
Lincoln Property Company - Commercial
08.2021 - 01.2022
- 30 story, High-Rise. Class-A property.
- Accounts Payables - Responsible for ensuring all invoices for the property are entered into the accounting system, coded, and directed to GM for approval and paid.
- Accounts Receiveables - Run delinquency report on a designated day of each month and send out delinquency letters accordingly to tenants.
- Administrative - Overseeing general filing of the office documents, track and update vendor COI's, overnight mail, stock office supplies, assist team members with budget preparation. Book conference rooms, process expense reports for executives.
- Billing Adjustments - Manual adjustment charges for tenants with miscellaneous tenant service requests.
- Tenant Relations - Provide exceptional customer service to tenants, clients, contractors at all times, send out tenant memos, maintain contact lists for property.
Assistant Property Manager - Axcess 15
MG Properties Group
10.2018 - 07.2021
- Mixed-use property with 202 residential units containing 5 retail.
- Sending out 72hr notices; Non-Payment of rent. Legal charges/notice, familiar with eviction process.
- Have achieved 0.03% delinquency in 1-30 day timeframe for unpaid charges.
- Processed move outs / deposit accounting.
- Superb at past rent collections with proven track history.
- Oversaw monthly residential rent collections of over $300,000 in funds, maintaining high payment rates by building positive relationships with tenants.
- Assisted and coordinated renovation projects with vendors over a span of 2 months.
- Variance reporting - explaining variances from prior month to current.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Minimized vacancy periods by collaborating with regional manager, property manager to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Leasing Consultant - Russellville Commons
MG Properties Group
01.2017 - 10.2018
- 273 units - garden style property.
- Able to achieve 7 leases in 1 week.
- Meets and greets prospective residents, in a timely and friendly manner.
- Qualified applicants for apartments in a thorough and timely manner.
- Coordinates with maintenance staff to ensure smooth move-ins for new residents.
- Maintains thorough and up-to-date rental files.
- Accurately enters rental data into the computer.
- Prepares leases for and oversees the signing of leases by new residents.
- Assists in completion of monthly administrative tasks and ensures property's paperwork is organized and complete; including, but not limited to: posting monthly rent checks, sending out late notices, and processing lease renewals.
- Interacts with residents in a professional manner to resolve maintenance issues, handle complaints, and ensure timely payment of rents.
Education
ARM Certification - Property Management
IREM - Institute of Real Estate Management
OnlineNo Degree - Property Management
Portland Community College
Portland, ORHigh School Diploma -
Centennial High School
Gresham, OR06.2013
Skills
- Accounting
- Pricing Strategy
- Market Strategy
- Database Management
- Negotiation
- Leasing and sales
- Administrative support
- Property marketing
- Building Operations
- Microsoft Excel
- Manage Budgets
- Tenant Improvements
Timeline
Lease Up Community Manager - Prose Hayden Island
Greystar
12.2023 - Current
Community Manager
Greystar - Prescott Apartments
12.2022 - Current
Property Administrator - Pacwest Center
Lincoln Property Company - Commercial
08.2021 - 01.2022
Assistant Property Manager - Axcess 15
MG Properties Group
10.2018 - 07.2021
Leasing Consultant - Russellville Commons
MG Properties Group
01.2017 - 10.2018
ARM Certification - Property Management
IREM - Institute of Real Estate Management
No Degree - Property Management
Portland Community College
High School Diploma -
Centennial High School
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