Matahani Teriihaunui

• Supervised daily operations, ensuring adherence to safety standards and operational protocols.
• Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
• Trained and mentored new staff in customer service techniques and cultural presentations.
• Collaborated with management to identify staffing needs and assist in recruitment efforts.
• Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.

• Guided groups through historical sites, providing engaging narratives and ensuring visitor safety.
• Assisted in itinerary planning, accommodating diverse interests and preferences of tour participants.
• Collaborated with team members to coordinate logistics and streamline daily operations for tours.
• Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
• Boosted online reviews and ratings by consistently delivering exceptional tour experiences.

• Drove sales initiatives by identifying customer needs and recommending appropriate products.
• Developed and maintained strong relationships with clients to enhance customer loyalty.
• Executed daily transactions accurately using point-of-sale systems and inventory management tools.
• Prepared final sales

I was helping to company with negotiations and sells of boat in Raiatea.