Matalyn Dennis
Greensboro,NC
Summary
Friendly Retail Sales Associate/Cashier/Manager eager to return to the Retail Atmosphere and form relationships with return customers and support continual patronage. Adept provider of accurate and rapid answers to product and service queries. Committed to positively impacting sales and revenue through beneficial customer interactions and memorable service.
Overview
11
11
years of professional experience
Work History
Main Dining Hall Server
Whitestone Masonic & Eastern Star Home of NC
04.2023 - 03.2024
- Sets tables in the main dining room and breaks down same after meal services
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Clear dishes from tables during and after meal service
- Complete all assigned cleaning task and maintains cleanliness of waitstations and dining room
- Assist in maintaining a high level of customer service for our residents and their guest
- Maintains station equipment and work area in safe and sanitary condition
- Maintain acceptable standards of personal hygiene and complies with department dress code
- Perform specific work duties and responsibilities as assigned by supervisor
- Input residents' and their guests food orders into the POS system
- Serve food and beverages promptly with focused attention to customer needs
- Maintain a clean and orderly dining area for an enjoyable guest experience
Seasonal Customer Service Associate
Kohl's
10.2022 - 05.2023
- Cashiering duties
- Acknowledge and assist customers through our Kohl's App
- Complete transactions accurately and efficiently while engaging customers
- Answer questions quickly and accurately
- Process damages and transfers
- Receive and complete Kohl's returns, exchanges, sales, and Amazon returns
- Help assist management team with the large volume of customers every day with positive attitude and focus on customer satisfaction
- Answer customer telephone calls promptly to avoid on-hold wait times
Customer Lead
Food Lion
09.2021 - 03.2023
- Train, oversee, and mentor new team members to strengthen performance and job expertise
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Successfully manage multiple priority tasks while maintaining excellent attention to detail under tight deadlines
- Follow procedures for refunds and price error correction
- Maintain accurate cash control
- Cashiering duties, while memorizing product locations
PT CEM - Customer Experience Manager
Michael's Stores
11.2017 - 06.2020
- Manage a staff of 10+ cashiers and sales associates
- Process an average of 100+ transactions per shift with accuracy
- Answer customers' questions and address any problems and complaints
- Product knowledge and to inform customers about the products
- Maintain visuals and displays for the first 50ft of the sales floor
- Recover the entire store daily
- Close the store, including cash registers and POS
- Manage escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships
- Supervise daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity
- Cashiering duties, when needed
Assistant Sales Manager
Ashley Stewart
01.2013 - 01.2016
- Open/ Close store, counting cash drawers and handling bank deposits
- Manage a staff of 10+ sales associates
- Process an average of 150+ transactions per day with accuracy
- Answer customers' questions and addressed any problems and complaints
- Inform customers about the product lines and services offered
- Mark clearance product
- Maintain visuals and displays for the entire store
- Process and receive shipment before close of business daily
- Style and assist clientele, making them feel Great
Education
No Degree - Early College Courses in General Studies
Housatonic Community College
Bridgeport, CTHigh School Diploma -
Platt R.V.T.S.
Milford, CTSkills
- Strong Work Ethic
- Exceptional Customer Service
- Cash Handling
- Time Management
References
available upon request
Timeline
Main Dining Hall Server
Whitestone Masonic & Eastern Star Home of NC
04.2023 - 03.2024
Seasonal Customer Service Associate
Kohl's
10.2022 - 05.2023
Customer Lead
Food Lion
09.2021 - 03.2023
PT CEM - Customer Experience Manager
Michael's Stores
11.2017 - 06.2020
Assistant Sales Manager
Ashley Stewart
01.2013 - 01.2016
No Degree - Early College Courses in General Studies
Housatonic Community College
High School Diploma -
Platt R.V.T.S.
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