Matamatafuaalii Muipu
Honolulu,Hi
Summary
- More than 8 year of work experience in the Hospitality & Service industry.
- Promoted to Manager in less than two years since start date.
- 8 years of customer service experience.
- Quick Learner. Work well under pressure.
- Organized & Prompt. Friendly and Teamwork Spirit.
- Reliable Housekeeping Clerk dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.
Overview
9
9
years of professional experience
Work History
Housekeeping Clerk
Alohilani Resort Waikiki Beach
2024.04 - Current
- Anticipated guest needs by replenishing amenities promptly, enhancing overall comfort during their stay.
- Balanced assigned workload effectively while remaining flexible in accommodating last-minute changes or emergency situations.
- Maintained clear communication channels with other departments, facilitating smooth daily operations throughout the property.
- Conducted regular inspections of guest rooms, identifying potential maintenance issues for swift resolution.
- Developed strong relationships with fellow team members, fostering a positive work environment conducive to collaboration and growth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Manager
Zippys Restaurants
2015.03 - 2023.12
- Manage Multiple Zippys
- Coach and Lead
- Monitor inventory and flow of business
- Customer service oriented.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Fagaitua High School
American Samoa05.2013
Skills
Leadership
Microsoft Word Processor; 45 wpm
Active Listener
Multitask
Team Player
Guest Service Oriented
Coach & Relationship Building
Complex Problem-Solving
MS Office
Languages
Samoan
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeping Clerk
Alohilani Resort Waikiki Beach
2024.04 - Current
Manager
Zippys Restaurants
2015.03 - 2023.12
High School Diploma -
Fagaitua High School
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