Matana Manomat
Milford,FL
Summary
I have 26 years of experience as d professional with excellent multitasking abilities. I've been commended for driving team success through knowledgeable enforcement of company procedures and skillful personnel training. I possess proven leadership, organizational, and customer relations skills. I independently solve problems and keep teams on task with business requirements. I have in-depth knowledge of equipment and am m comfortable working independently and with a team in a fast-paced CCRC environment.
Software Used in Database Management:
- Point Click Care Healthcare Software
- SARA (Status Solutions NOC)
- Accushield Healthcare Solutions
- UKG Workforce Management
- Text-em-All
- Accumatica
Overview
34
34
years of professional experience
Work History
Administrative Assistant to the Executive Director
Westminster Woods On Julington Creek
2023.11 - 2024.06
- Played a crucial role in providing administrative support to the Executive Director, contributing significantly to the smooth management of day-to-day operations.
- Acted as a trusted liaison between the Executive Director and residents, addressing their concerns and handling confidential and sensitive information with utmost discretion and tact.
- Assembled regular written, verbal, and virtual correspondence for residents and associates on behalf of the administration, as directed by the Executive Director.
- Took charge of managing multiple internal and external projects, ensuring their smooth progress within the set timelines and budgets.
- Provided concierge services to residents and their families as needed, including resident move-in and move-out coordination.
- Designated Welcome Ambassador for new residents to assist and navigate community services.
- Create and update resident files using five standalone online management tools.
- Serve as the Community Manager on Duty (MOD) as scheduled.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Direct and coordinate internal and external personnel activities to ensure projects progress as scheduled and within the prescribed budget.
- Responsible for maintaining and updating the annual ad valorem tax spreadsheet and submitting community information to the tax appraiser's office.
- Managed and delegated daily mail distribution to residents, departments, and staff members.
- Responsible for creating and maintaining a spreadsheet to track the FYE community's projects, recording all project requests, and updating the status of each project.
- Maintains office supplies so that par levels are adequate while remaining within budget
- Responsible for collecting and depositing all payments to the community, including Petty Cash and Vespers Donations.
Professional Organizer
The Tailored Nest, LLC
2017.01 - 2023.10
- Enhanced client satisfaction by designing customized organizing systems tailored to their specific needs.
- Transformed chaotic environments into functional, aesthetically pleasing spaces through organizational expertise.
- Helped clients save time and reduce stress with efficient filing systems and document management strategies.
- Maximized storage potential in residential settings by implementing space-saving solutions.
- Assisted elderly clients with downsizing and transitioning into smaller living spaces while retaining essential belongings.
- Conducted thorough assessments of client needs and preferences before initiating organizing projects for optimal results.
- Managed complex relocation projects, ensuring seamless transitions from one home or office space to another through expert packing and unpacking services.
- Entrusted to handle confidential and sensitive situations in professional matters.
- Helped clients to maintain independence and quality of life.
Healthcare Administrator
Signature Staff Solutions, LLC
2010.06 - 2018.12
- Direct day-to-day administrative and operational functions, providing guidance and leadership to over 50 employees
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Communicated with doctors, nurses, patients, and other employees to identify and resolve healthcare needs.
- Developed and updated department goals and achievements throughout the fiscal year.
- Developing and updating policies and procedures, ensuring strict adherence to statutory, regulatory, local, state, and federal guidelines, including HIPAA, benefits administration, and general liability.
Business Owner/Operator
Tompkins Corner Laundromat, LLC
2004.01 - 2010.05
- Increased overall business efficiency by streamlining operational processes and implementing new technologies.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed day-to-day business operations.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Founded and managed three laundromat businesses, growing revenue to $700K in first year.
Systems Coordinator
Perfect Match, LLC
1999.03 - 2003.12
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets, and PDAs for 60 users.
- Developed programs to integrate and update software products and improve system compatibility.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Standardized job tasks and trained junior team members on industry best practices and standards.
Sales Representative
Pande Cameron, Inc.
1994.03 - 1998.10
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
- Maintained book of business valued at $5 M.
- Served as liaison for company, clients, and referred prospects regarding inquiries, issues, order management, post-sales follow-up, and customer relations.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Determined problem areas and resolved issues related to profitability and business objective achievement
Inside Sales Account Executive
A.L. Bazzini Co. Inc.
1990.09 - 1994.12
- Managed sales pipeline and closing ratio to keep leads current and on track.
- Investigated and resolved customer issues and complaints to retain customer business and preserve relationships.
- Liaised with retail buyers and production team to drive continuous improvement in wholesale program.
- Fostered long-term relationships with customers to earn repeat business and encourage referrals.
Education
Bachelor of Science - Marketing
Fashion Institute of Technology
New York, NY08.1989
Skills
- Detail-Oriented
- Documentation and reporting
- Operations oversight
- Office Administration
- Project Management
- Staff Management
- File Management
- Advanced MS Office Suite
- Report Analysis
- Customer Service-Oriented
- Database Administration
- Sales funnel development
Timeline
Administrative Assistant to the Executive Director
Westminster Woods On Julington Creek
2023.11 - 2024.06
Professional Organizer
The Tailored Nest, LLC
2017.01 - 2023.10
Healthcare Administrator
Signature Staff Solutions, LLC
2010.06 - 2018.12
Business Owner/Operator
Tompkins Corner Laundromat, LLC
2004.01 - 2010.05
Systems Coordinator
Perfect Match, LLC
1999.03 - 2003.12
Sales Representative
Pande Cameron, Inc.
1994.03 - 1998.10
Inside Sales Account Executive
A.L. Bazzini Co. Inc.
1990.09 - 1994.12
Bachelor of Science - Marketing
Fashion Institute of Technology
Similar Profiles
Cynthia RienscheCynthia Riensche
Health Resource Nurse at Westminster Woods On Julington CreekHealth Resource Nurse at Westminster Woods On Julington Creek
Stephen HowellStephen Howell
CNA - Certified Nursing Assistant at Westminster Woods At Julington CreekCNA - Certified Nursing Assistant at Westminster Woods At Julington Creek
Rochelle HamiltonRochelle Hamilton
Server at Westminster Woods On Julington CreekServer at Westminster Woods On Julington Creek