Matana Manomat
Milford,FL
Summary
I have 26 years of experience as d professional with excellent multitasking abilities. I've been commended for driving team success through knowledgeable enforcement of company procedures and skillful personnel training. I possess proven leadership, organizational, and customer relations skills. I independently solve problems and keep teams on task with business requirements. I have in-depth knowledge of equipment and am m comfortable working independently and with a team in a fast-paced CCRC environment.
Software Used in Database Management:
- Point Click Care Healthcare Software
- SARA (Status Solutions NOC)
- Accushield Healthcare Solutions
- UKG Workforce Management
- Text-em-All
- Accumatica
Overview
34
34
years of professional experience
Work History
Administrative Assistant to the Executive Director
Westminster Woods On Julington Creek
11.2023 - 06.2024
- Played a crucial role in providing administrative support to the Executive Director, contributing significantly to the smooth management of day-to-day operations.
- Acted as a trusted liaison between the Executive Director and residents, addressing their concerns and handling confidential and sensitive information with utmost discretion and tact.
- Assembled regular written, verbal, and virtual correspondence for residents and associates on behalf of the administration, as directed by the Executive Director.
- Took charge of managing multiple internal and external projects, ensuring their smooth progress within the set timelines and budgets.
- Provided concierge services to residents and their families as needed, including resident move-in and move-out coordination.
- Designated Welcome Ambassador for new residents to assist and navigate community services.
- Create and update resident files using five standalone online management tools.
- Serve as the Community Manager on Duty (MOD) as scheduled.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Direct and coordinate internal and external personnel activities to ensure projects progress as scheduled and within the prescribed budget.
- Responsible for maintaining and updating the annual ad valorem tax spreadsheet and submitting community information to the tax appraiser's office.
- Managed and delegated daily mail distribution to residents, departments, and staff members.
- Responsible for creating and maintaining a spreadsheet to track the FYE community's projects, recording all project requests, and updating the status of each project.
- Maintains office supplies so that par levels are adequate while remaining within budget
- Responsible for collecting and depositing all payments to the community, including Petty Cash and Vespers Donations.
Professional Organizer
The Tailored Nest, LLC
01.2017 - 10.2023
- Enhanced client satisfaction by designing customized organizing systems tailored to their specific needs.
- Transformed chaotic environments into functional, aesthetically pleasing spaces through organizational expertise.
- Helped clients save time and reduce stress with efficient filing systems and document management strategies.
- Maximized storage potential in residential settings by implementing space-saving solutions.
- Assisted elderly clients with downsizing and transitioning into smaller living spaces while retaining essential belongings.
- Conducted thorough assessments of client needs and preferences before initiating organizing projects for optimal results.
- Managed complex relocation projects, ensuring seamless transitions from one home or office space to another through expert packing and unpacking services.
- Entrusted to handle confidential and sensitive situations in professional matters.
- Helped clients to maintain independence and quality of life.
Healthcare Administrator
Signature Staff Solutions, LLC
06.2010 - 12.2018
- Direct day-to-day administrative and operational functions, providing guidance and leadership to over 50 employees
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Communicated with doctors, nurses, patients, and other employees to identify and resolve healthcare needs.
- Developed and updated department goals and achievements throughout the fiscal year.
- Developing and updating policies and procedures, ensuring strict adherence to statutory, regulatory, local, state, and federal guidelines, including HIPAA, benefits administration, and general liability.
Business Owner/Operator
Tompkins Corner Laundromat, LLC
01.2004 - 05.2010
- Increased overall business efficiency by streamlining operational processes and implementing new technologies.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed day-to-day business operations.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Founded and managed three laundromat businesses, growing revenue to $700K in first year.
Systems Coordinator
Perfect Match, LLC
03.1999 - 12.2003
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets, and PDAs for 60 users.
- Developed programs to integrate and update software products and improve system compatibility.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Standardized job tasks and trained junior team members on industry best practices and standards.
Sales Representative
Pande Cameron, Inc.
03.1994 - 10.1998
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
- Maintained book of business valued at $5 M.
- Served as liaison for company, clients, and referred prospects regarding inquiries, issues, order management, post-sales follow-up, and customer relations.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Determined problem areas and resolved issues related to profitability and business objective achievement
Inside Sales Account Executive
A.L. Bazzini Co. Inc.
09.1990 - 12.1994
- Managed sales pipeline and closing ratio to keep leads current and on track.
- Investigated and resolved customer issues and complaints to retain customer business and preserve relationships.
- Liaised with retail buyers and production team to drive continuous improvement in wholesale program.
- Fostered long-term relationships with customers to earn repeat business and encourage referrals.
Education
Bachelor of Science - Marketing
Fashion Institute of Technology
New York, NY08.1989
Skills
- Detail-Oriented
- Documentation and reporting
- Operations oversight
- Office Administration
- Project Management
- Staff Management
- File Management
- Advanced MS Office Suite
- Report Analysis
- Customer Service-Oriented
- Database Administration
- Sales funnel development
Timeline
Administrative Assistant to the Executive Director
Westminster Woods On Julington Creek
11.2023 - 06.2024
Professional Organizer
The Tailored Nest, LLC
01.2017 - 10.2023
Healthcare Administrator
Signature Staff Solutions, LLC
06.2010 - 12.2018
Business Owner/Operator
Tompkins Corner Laundromat, LLC
01.2004 - 05.2010
Systems Coordinator
Perfect Match, LLC
03.1999 - 12.2003
Sales Representative
Pande Cameron, Inc.
03.1994 - 10.1998
Inside Sales Account Executive
A.L. Bazzini Co. Inc.
09.1990 - 12.1994
Bachelor of Science - Marketing
Fashion Institute of Technology
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