Matang Surti
Lead Application Developer
Pune
Summary
Versatile ServiceNow developer with over 11 years of leveraging software engineering and implementing new technologies to maximize development efficiency. Conducting extensive market and consumer research to translate into application features. Acquiring and applying new complex technology concepts in short period of time.
o ServiceNow - Development, Consultation, Implementation, Design, Upgrades & Cloning.
o Worked on Standalone Instance and Domain Separated(MSP) Instance.
o Experience in working on different ITSM modules like Incident Management, Knowledge Management, Problem Management, Change Management, Service Catalog, Order guides, Record Producer, Reporting, and Platform Customizations, ACL.
o Implemented Customized Service Catalog, Performance Analytics, and Flow Designer.
o Extensive hands on both server side and browser side scripts like Client Script, Business Rules, Fix Scripts, Scheduled Jobs, Scheduled Script Execution, Script include, Catalog UI Policies, Catalog Client Scripts, UI Policies, UI Actions, UI Scripts, Transform Maps.
o Worked on ITSM, ITBM, ITOM, ITAM modules.
o Having work experience with Agile methodology as well as DevOps in service now implementation.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Lead Application Developer
Mindbody
Pune
05.2021 - Current
- Participated with clients in discussion meetings.
- Resolved system test and validation problems to provide normal program functioning.
- Worked closely with other team members in such tasks as troubleshooting and debugging.
- Participated in design and planning exercises for future software rollouts.
- Working on Integration projects.
- Handling ServiceNow ITSM, ITBM & ITOM Modules, Performance Analytics and Advanced Reporting.
- Being the platform owner, analyzing the existing systems and proposing the challenges, permanent fixes also suggesting better ways to enhance the system.
- Look around the existing capabilities and suggesting the new features, can be integrated into
the system.
Senior Software Engineer
Allscripts
Pune
09.2019 - 05.2021
- Trained and mentored junior developers and engineers, teaching skills in ServiceNow and working to improve overall team performance.
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Worked on Domain Separated MSP instance with more than 300+ customers.
- Handled ServiceNow ITSM Modules, Domain Separation, Performance Analytics and Advanced Reporting.
- Being the platform owner, analyzing the existing systems and proposing the challenges, permanent fixes also suggesting better ways to enhance the system.
- Look around the existing capabilities and suggesting the new features, can be integrated into the system.
Could Migration & IMP Delivery Analyst
Accenture
Pune
05.2018 - 09.2019
- Carried out day-to-day duties accurately and efficiently.
- Maintained excellent attendance record, consistently arriving to work on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled ServiceNow Modules, Administration, Development, Consultation, Client Facing role, Upgrades, Cloning.
- Lead the team & mentoring other team members on Technical features, Platform limitations.
- Enhancement/Implementations on ITMS Modules (Incident, Problem, Change, Service Catalog etc.), Notification, SLAs, Scripting, Performance Analytics.
Solution Specialist
QuestionPro
Pune
04.2016 - 04.2018
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Implemented corrective actions to fix root causes of various issues.
- Improved project completion time, utilizing multiple painting materials and processes.
- Monitored project status and productivity while inspecting performances to decrease process discrepancies.
- Handled complex Service Catalog, Scripting, ITSM Modules, and Reporting.
- Major player in Sprint releases, customer go-live, post go-live support.
Technical Support Executive
Inovatiq Technology
Surat
04.2015 - 03.2016
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Analyzed and developed service goals.
- Tracked KPIs and created continuous improvement plans.
- Handled ServiceNow Modules, Administration, Development.
- Lead the team & mentoring other team members on Technical features, Platform limitations.
- Enhancement/Implementations on ITMS Modules.
Assistant Professor
Sandip Foundation(SIEM)
Nashik
12.2011 - 03.2015
- Present lessons in a comprehensive manner and use visual/audio means to facilitate learning.
- Provide individualized instruction to each student by promoting interactive learning.
- Create and distribute educational content (notes, summaries, assignments etc.).
- Assess and record students’ progress and provide grades and feedback.
- Collaborate with other teachers, parents and stakeholders and participate in regular meetings.
- Plan and execute educational in-class and outdoor activities and events.
- Observe and understand students’ behavior and psyche and report suspicions of neglect, abuse etc.
- Develop and enrich professional skills and knowledge by attending seminars, conferences etc.
Education
Bachelor in Engineering - Computer Engineering
Pune University
Nashik 06.2006 - 06.2010
Skills
ITSM
Timeline
Lead Application Developer
Mindbody
05.2021 - Current
Senior Software Engineer
Allscripts
09.2019 - 05.2021
Could Migration & IMP Delivery Analyst
Accenture
05.2018 - 09.2019
Solution Specialist
QuestionPro
04.2016 - 04.2018
Technical Support Executive
Inovatiq Technology
04.2015 - 03.2016
Assistant Professor
Sandip Foundation(SIEM)
12.2011 - 03.2015
Bachelor in Engineering - Computer Engineering
Pune University
06.2006 - 06.2010
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