Summary
Overview
Work History
Education
Certification
Personal Information
Timeline
Generic

Matangi Oza

Anna,USA

Summary

• Responds positively to new challenges and reacts quickly to change.

• Good interpersonal communication skills.

• Extremely skilled in using development tools, and can work with advanced and new technologies efficiently.

  • Ability to perform multiple tasks and undertake extra responsibilities.
  • Skilled at handling project-level responsibilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Process Associate/ Savings Specialist

Genpact
Richardson, US
01.2019 - 04.2025
  • Customer service for banking, saving specialist.
  • Advise the customer on how to open an account, dispute a transaction, and lock or unlock accounts.
  • If customers have any technical difficulties with opening an account or accessing their account, I help them over the phone. I add, update, and delete customer information.
  • Identified needs of customers promptly and efficiently.
  • Create a case and notes regarding the call.
  • Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
  • Participated in regular team meetings and provided input on ways to improve existing processes.
  • Monitored performance metrics to measure process effectiveness.

Product Tester

Amphenol Fiber Systems International
Allen, US
01.2018 - 01.2019
  • I am working with fiber, polishing, and testing polished cable, and then checking its proper functioning to make a document for that.
  • Check the computer's fiber and provide data to the customer.
  • At the end of the day, enter all labor in the database.
  • Maintained records of all tests conducted along with associated results.
  • Ensured compliance with industry standards when conducting tests.

Product Tester

CVE Technologies
Texas, US
02.2016 - 01.2018
  • I was working with the iPhone department, in which I had to check the USB and test the USB.
  • Examines material or product for surface defects, such as cracks, pits, and anything that is missing or not.
  • Check the camera testing of that camera, and check the battery testing as well.
  • I must check whether the camera is blurry or not, and if it works properly. Then, I must check that the USB works properly. The sound effect is good; the quality is good or not!
  • Rejects defective parts and marks the type of defect on the part, the container of parts, or the inspection tag, which must include the reason why I reject a particular part; otherwise, the code of rejection is required.
  • Maintained records of all tests conducted along with associated results.

Junior Programmer

LOGIC WORKS PVT.LTD
Baroda, US
08.2013 - 11.2014
  • Designed, developed and tested web application on HTML, CSS, JavaScript and My SQL.
  • Worked on the e-billing projects on programming languages like C#, VB in .NET Platform.
  • Communicated with clients and developing necessary code structures for them.
  • Evaluated issues related to software stated by the clients.
  • Recommend appropriate hardware required for the development of software.
  • Developed databases taking help of the senior developers, involved in the process of software testing and fixing bugs that are found while testing.

Instructor / Lab Assistant

NET Platform
08.2011 - 08.2012
  • Designed, developed and tested web application on HTML, CSS, JavaScript and My SQL.
  • Worked on the e-billing projects on programming languages like C#, VB in .NET Platform Good knowledge of software engineer fundaments (SDLC).
  • Communicated with clients and developing necessary code structures for them.
  • Evaluated issues related to software stated by the clients.
  • Recommend appropriate hardware required for the development of software.
  • Developed databases taking help of the senior developers.
  • Involved in the process of software testing and fixing bugs that are found while testing.

Instructor / Lab Assistant

Maharaja Sayajirao University of Baroda (M.S. University)
08.2011 - 08.2012
  • Demonstrated students on how to log in on computers and start needed applications.
  • Guided students on creating folders, password, and saving files.
  • Assisted instructors in maintaining discipline in the computer laboratory.
  • Recommended teachers to install software applications for debugging errors.
  • Maintained computers and other laboratory equipment in working condition.
  • Operated computer, scanner, printer, copiers, and other software applications.
  • Guided How to make thesis using Microsoft office to the PHD students of all the departments.

Education

Bachelor of Computer Application - Computer Application

Dharamsinh Desai University
Nadiad, Gujarat

Certification

  • Lean Six Sigma Certification, Present
  • Six Sigma Yellow Belt, Present
  • HRM Certificate, Present

Personal Information

Authorized To Work: US for any employer

Timeline

Process Associate/ Savings Specialist

Genpact
01.2019 - 04.2025

Product Tester

Amphenol Fiber Systems International
01.2018 - 01.2019

Product Tester

CVE Technologies
02.2016 - 01.2018

Junior Programmer

LOGIC WORKS PVT.LTD
08.2013 - 11.2014

Instructor / Lab Assistant

NET Platform
08.2011 - 08.2012

Instructor / Lab Assistant

Maharaja Sayajirao University of Baroda (M.S. University)
08.2011 - 08.2012

Bachelor of Computer Application - Computer Application

Dharamsinh Desai University

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Matangi Oza