• Responds positively to new challenges and reacts quickly to change.
• Good interpersonal communication skills.
• Extremely skilled in using development tools, and can work with advanced and new technologies efficiently.
Ability to perform multiple tasks and undertake extra responsibilities.
Skilled at handling project-level responsibilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Process Associate/ Savings Specialist
Genpact
Richardson, US
01.2019 - 04.2025
Customer service for banking, saving specialist.
Advise the customer on how to open an account, dispute a transaction, and lock or unlock accounts.
If customers have any technical difficulties with opening an account or accessing their account, I help them over the phone. I add, update, and delete customer information.
Identified needs of customers promptly and efficiently.
Create a case and notes regarding the call.
Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
Participated in regular team meetings and provided input on ways to improve existing processes.
Monitored performance metrics to measure process effectiveness.
Product Tester
Amphenol Fiber Systems International
Allen, US
01.2018 - 01.2019
I am working with fiber, polishing, and testing polished cable, and then checking its proper functioning to make a document for that.
Check the computer's fiber and provide data to the customer.
At the end of the day, enter all labor in the database.
Maintained records of all tests conducted along with associated results.
Ensured compliance with industry standards when conducting tests.
Product Tester
CVE Technologies
Texas, US
02.2016 - 01.2018
I was working with the iPhone department, in which I had to check the USB and test the USB.
Examines material or product for surface defects, such as cracks, pits, and anything that is missing or not.
Check the camera testing of that camera, and check the battery testing as well.
I must check whether the camera is blurry or not, and if it works properly. Then, I must check that the USB works properly. The sound effect is good; the quality is good or not!
Rejects defective parts and marks the type of defect on the part, the container of parts, or the inspection tag, which must include the reason why I reject a particular part; otherwise, the code of rejection is required.
Maintained records of all tests conducted along with associated results.
Junior Programmer
LOGIC WORKS PVT.LTD
Baroda, US
08.2013 - 11.2014
Designed, developed and tested web application on HTML, CSS, JavaScript and My SQL.
Worked on the e-billing projects on programming languages like C#, VB in .NET Platform.
Communicated with clients and developing necessary code structures for them.
Evaluated issues related to software stated by the clients.
Recommend appropriate hardware required for the development of software.
Developed databases taking help of the senior developers, involved in the process of software testing and fixing bugs that are found while testing.
Instructor / Lab Assistant
NET Platform
08.2011 - 08.2012
Designed, developed and tested web application on HTML, CSS, JavaScript and My SQL.
Worked on the e-billing projects on programming languages like C#, VB in .NET Platform Good knowledge of software engineer fundaments (SDLC).
Communicated with clients and developing necessary code structures for them.
Evaluated issues related to software stated by the clients.
Recommend appropriate hardware required for the development of software.
Developed databases taking help of the senior developers.
Involved in the process of software testing and fixing bugs that are found while testing.
Instructor / Lab Assistant
Maharaja Sayajirao University of Baroda (M.S. University)
08.2011 - 08.2012
Demonstrated students on how to log in on computers and start needed applications.
Guided students on creating folders, password, and saving files.
Assisted instructors in maintaining discipline in the computer laboratory.
Recommended teachers to install software applications for debugging errors.
Maintained computers and other laboratory equipment in working condition.
Operated computer, scanner, printer, copiers, and other software applications.
Guided How to make thesis using Microsoft office to the PHD students of all the departments.
Education
Bachelor of Computer Application - Computer Application
Dharamsinh Desai University
Nadiad, Gujarat
Certification
Lean Six Sigma Certification, Present
Six Sigma Yellow Belt, Present
HRM Certificate, Present
Personal Information
Authorized To Work: US for any employer
Timeline
Process Associate/ Savings Specialist
Genpact
01.2019 - 04.2025
Product Tester
Amphenol Fiber Systems International
01.2018 - 01.2019
Product Tester
CVE Technologies
02.2016 - 01.2018
Junior Programmer
LOGIC WORKS PVT.LTD
08.2013 - 11.2014
Instructor / Lab Assistant
NET Platform
08.2011 - 08.2012
Instructor / Lab Assistant
Maharaja Sayajirao University of Baroda (M.S. University)
08.2011 - 08.2012
Bachelor of Computer Application - Computer Application
<ul><li>Lead program management for the U.S. Army’s Common Hardware Systems-6 (CHS-6) program, driving launch execution and operational process improvements for mission-critical defense IT and communications hardware.</li><li>Oversee end-to-end project execution, aligning engineering, logistics, procurement, and finance teams to ensure contractual compliance and on-time delivery of warfighter-ready hardware.</li><li>Implement process enhancements across warehouse and supply chain functions to improve efficiency, cost savings, and readiness.</li><li>Manage project timelines, budget oversight, and risk mitigation strategies to support rapid deployment and sustainment operations.</li><li>Develop and manage supply chain strategies for procurement, distribution, and lifecycle sustainment, ensuring seamless integration of suppliers, logistics partners, and internal operations to meet program performance goals.</li></ul> at Leidos<ul><li>Lead program management for the U.S. Army’s Common Hardware Systems-6 (CHS-6) program, driving launch execution and operational process improvements for mission-critical defense IT and communications hardware.</li><li>Oversee end-to-end project execution, aligning engineering, logistics, procurement, and finance teams to ensure contractual compliance and on-time delivery of warfighter-ready hardware.</li><li>Implement process enhancements across warehouse and supply chain functions to improve efficiency, cost savings, and readiness.</li><li>Manage project timelines, budget oversight, and risk mitigation strategies to support rapid deployment and sustainment operations.</li><li>Develop and manage supply chain strategies for procurement, distribution, and lifecycle sustainment, ensuring seamless integration of suppliers, logistics partners, and internal operations to meet program performance goals.</li></ul> at Leidos
<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY