Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Timeline
Generic

MATARR KAH

Grove City,OH

Summary

Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.

Dedicated and organized with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

14
14
years of professional experience

Work History

Operations Manager

FedEx Ground
06.2020 - Current
  • I manage administrative employees and functions and ensures administrative processes are compliant with FXG policies and procedures and governmental regulations
  • My responsibilities include, but are not limited to: terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity Plans, organizes, staffs, directs and controls specific day-to-day operations Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers
  • Analyses operational performance through direct observation, interpretation of reports and collaboration with others
  • I Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
  • Collaborates with other FXG field operations to efficiently and effectively plan both contractor and equipment needs to ensure sufficient coverage for trailer movements Coordinates and tracks the processing and movement of FXG trailers, rental equipment, new trailers, and dollies in the FXG network Manages locally domiciled Unassigned Team logistics throughout the LH network to maximize the use of resources as well as minimize the tractor dwell In accordance with the Linehaul plan, directs the dispatch of transportation equipment Ensures Linehaul dispatch and arrival rules are followed according to defined Company procedures Coordinates cargo shipments to maximize the trailer volume while meeting package delivery obligations Enters trip details into an online system (TMS) to ensure on time delivery and pick up of trailers Verifies the location of equipment in the dispatch system by completing yard inventories Verifies the load/unload status of trailers by completing yard checks
  • Timely reports missing equipment
  • Follows and communicates safety initiatives to ensure a safety-conscious culture Investigates and reports schedule delays, accidents and equipment failures and implements contingency plans which ensure on-time load delivery in the event of an en-route breakdown or accident Reviews and communicates Department of Transportation (DOT) roadside violations to management Coordinates with the Safety and Maintenance departments to monitor the monthly tractor safety inspections and ensure annual certificates are obtained in compliance with the DOT Reviews trailer load condition reports (TLCR's ) to ensure proper completion

Proprietor

Network Nexus
02.2014 - Current
  • Identifying, qualifying and making phone solicitations of potential new customers
  • Service existing accounts, obtain orders, and establish new accounts by planning and organizing weekly work schedule to call potential clients
  • Responding to customer phone inquiries and ensure that customer comments, problems, complaints, and requests are resolved in a timely manner
  • Recommending changes in services and policy by evaluating results and competitive developments
  • Monitoring competition by gathering current marketplace information on pricing, services, new services, service schedules, marketing techniques, etc.; develop and implement incentive contents and sales programs.

Network Administrator and Operations

Gambia National Petroleum Corporation
12.2017 - 03.2020
  • Function as a member of network installation team handling network installation in all project sites
  • Enhanced remote access through installation and configuration of remote desktops
  • Resolved users inability to log into system requiring password resets, fixed some software troubleshoot and configuration.

Network Administrator and Operations

Ministry of foreign affairs gambia
06.2010 - 07.2016
  • Function as a member of network installation team handling network installation in all project sites
  • Enhanced remote access through installation and configuration of remote desktops
  • Resolved users inability to log into system requiring password resets, fixed some software troubleshoot and configuration.

Education

Diploma in Customer Service, Providing Excellent Customer Service, Customer Service in the Hospitality Industry, Customer Service in the Retail Industry, Customer Service in the Public Sector -

01.2023

Google IT Support, Technical Support Fundamentals, The Bits and Bytes of Computer Networking, Operating Systems and You: Becoming a Power User, System Administration and IT Infrastructure Services, IT Security: Defense against the digital dark arts -

01.2022

Diploma in Operation Management, Development of Operations Management, The Operations Manager Operations Management Assessment, The Transformation Model, The Boundary of the Operations System, Operations Management Strategies, Applying Operations Management - Inventory and Quality Management -

01.2016

Diploma in Information Technology Management, Understanding and Interpreting Information, Business Frameworks and Information Technology, Modern Organizations and Corporate IT Strategy, Management Control of Information, Information Technology and Globalization, Understanding Software and Database Technologies, Database Management, Building Information Systems, Systems Design - The Early Stages -

01.2016

Cisco (CCNA) -

01.2011

Advance Diploma in IT (Advanced level) -

01.2011

Diploma in IT (Standard level) -

01.2007

High School -

01.2006

Diploma in Information Technology (IT) -

Skills

  • Leadership and Team Management: Supervising and guiding a team to achieve goals and objectives
  • Logistics and Supply Chain Management: Coordinating and optimizing the flow of packages and resources
  • Time Management and Organization: Prioritizing tasks, managing multiple projects, and meeting deadlines
  • Problem-Solving and Adaptability: Resolving issues, adapting to changing circumstances, and finding solutions
  • Communication and Interpersonal Skills: Collaborating with diverse stakeholders, including employees, customers, and senior management
  • Analytical and Data-Driven Decision Making: Analyzing metrics, identifying trends, and making informed decisions
  • Attention to Detail and Quality Control: Ensuring high standards of service, safety, and quality
  • Budgeting and Cost Management: Managing resources, controlling costs, and optimizing efficiency
  • Safety and Risk Management: Implementing safety protocols, mitigating risks, and ensuring compliance
  • Customer Service and Relations: Building strong relationships with customers, understanding their needs, and delivering excellent service
  • Strategic Planning and Execution: Developing and implementing plans to drive business growth and improvement
  • Technology and Systems Proficiency: Utilizing software, hardware, and systems to streamline operations and enhance productivity

Awards

  • FedEx Manager of the month { February 2022 }
  • FedEx Manager of the Year for FY 2022
  • FedEx Manager of the Month for FY 2022 (January)
  • FedEx Manager of the Month for FY 2023 (March)
  • FedEx Manager of the Month for FY 2024
  • FedEx Safety Above all Champion of the month of November FY24

Accomplishments

  • Supervised team of 45 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Safety Excellence: Implemented safety protocols, reduced accidents, and maintained a safe working environment.
  • Team development: trained, mentored, and motivated employees to achieve performance goal and career growth.

Timeline

Operations Manager

FedEx Ground
06.2020 - Current

Network Administrator and Operations

Gambia National Petroleum Corporation
12.2017 - 03.2020

Proprietor

Network Nexus
02.2014 - Current

Network Administrator and Operations

Ministry of foreign affairs gambia
06.2010 - 07.2016

Diploma in Customer Service, Providing Excellent Customer Service, Customer Service in the Hospitality Industry, Customer Service in the Retail Industry, Customer Service in the Public Sector -

Google IT Support, Technical Support Fundamentals, The Bits and Bytes of Computer Networking, Operating Systems and You: Becoming a Power User, System Administration and IT Infrastructure Services, IT Security: Defense against the digital dark arts -

Diploma in Operation Management, Development of Operations Management, The Operations Manager Operations Management Assessment, The Transformation Model, The Boundary of the Operations System, Operations Management Strategies, Applying Operations Management - Inventory and Quality Management -

Diploma in Information Technology Management, Understanding and Interpreting Information, Business Frameworks and Information Technology, Modern Organizations and Corporate IT Strategy, Management Control of Information, Information Technology and Globalization, Understanding Software and Database Technologies, Database Management, Building Information Systems, Systems Design - The Early Stages -

Cisco (CCNA) -

Advance Diploma in IT (Advanced level) -

Diploma in IT (Standard level) -

High School -

Diploma in Information Technology (IT) -

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MATARR KAH