Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Matasha Robinson

London,KY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished credentialing specialist with several years of experience accomplishing demanding information security related tasks. Maintains strict data accuracy, retention and access expectations according to internal productivity demands. Organized, thorough approach toward handling credentialing procedures and addressing requests-for-access. Tracked and compiled information management needs to ascertain access tiers.

Overview

14
14
years of professional experience

Work History

Driver's License Credentialing Specialist

Harvey Nash Ag, -Credit Suisse
London, KY, KY
06.2022 - Current
  • Ensured accuracy of KY driver records.
  • Guided customers through required documentation, facilitating the timely completion of credentialing processes.
  • Utilized comprehensive research on KY driver records to determine appropriate credentials
  • Process debit, credit, and check payments.
  • Ensured comprehensive documentation of daily activities
  • Consistently ensure accurate and organized daily balancing records.
  • Managed registration of KY drivers' testers.
  • Collaborated with colleagues to enhance knowledge-sharing opportunities
  • Demonstrated exceptional customer service skills by providing information to clients using multiple communication methods such as phone calls, emails, and personal interactions.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Input data into spreadsheets and databases.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Collaborated with various departments to complete assigned tasks.
  • Worked alongside internal departments and staff services to solve any issues found during the verification process.
  • Reviewed and processed credentialing applications to ensure accuracy, completeness, and compliance with all accreditation standards.
  • Researched data discrepancies and verified sources as needed.

PHARMACY TECHNICIAN

CORNERSTONE CARE/EXPRESS CARE PHARMACY
Catlettsburg, KY
03.2021 - 01.2022
  • Effectively handled a variety of customer payments including cash, credit cards, and checks by carefully validating their legitimacy.
  • Demonstrated exceptional problem-solving skills in promptly resolving customer problems.
  • Supported clients in identifying suitable service plans for their individual requirements.
  • Collaborated with upper management to strategize and execute innovative customer service initiatives.
  • Initiated communication with existing and prospective customers, gauging their preferences and illustrating the practicality of selected products.
  • Sustained efficient communication channels with both employees and upper management, ensuring comprehensive customer support.
  • Executed various administrative responsibilities including completing paperwork, managing a multi-line phone system, and scheduling appointments.
  • Extended a warm welcome to customers while offering assistance.

Receptionist

Good Heart Corp
London, KY
10.2013 - 08.2016
  • Acknowledged customer concerns and swiftly provided effective solutions.
  • Aided clients by facilitating comprehension of their options and determining optimal service plans for their requirements.
  • Collaborated with office management to plan, develop and implement new ideas for better service to customers.
  • Conducted proactive outreach to both existing and prospective clients, uncovering their needs while showcasing the value proposition of various offerings
  • Maintained excellent communication skills to provide comprehensive support for customers by interacting with coworkers and managers.
  • Offered friendly and knowledgeable support to incoming visitors and customers, providing a professional greeting.
  • Scheduled and confirmed appointments with clients while ensuring timely communication and accurate updates of client records.
  • Provided prompt and accurate phone assistance by quickly answering and redirecting incoming calls.
  • Addressing and resolving customer inquiries efficiently.
  • Maintained accurate sales and payment records while managing cash transactions.
  • Adhered to strict protocols to safeguard confidential information.
  • Supported company employees with document-related tasks including copying, faxing, and filing.

Customer Service Representative

SENTURE LLC
London, KY
10.2010 - 01.2011
  • Interacted with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products and services.
  • Achieved high levels of customer satisfaction through courteous and professional handling of inquiries and suggestions.
  • Maintained knowledge of updates to products and services.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited strong communication skills by actively listening to customers, resolving their concerns efficiently, and promptly escalating any critical issues to supervisor.
  • Updated and maintained customer records with current account information.
  • Offered recommendations and aid to customers, prioritizing unique needs.
  • Consistently handled over 40 inbound calls on a daily basis.

Education

High School Diploma -

Owsley County High School
Booneville, KY
05.2001

Skills

  • Customer Service (10 years)
  • Clerical Experience
  • Office Management
  • Multi-line Phone Systems
  • Medical Office Experience
  • Microsoft Outlook
  • Pharmacy Technician Experience
  • Computer Skills
  • Patient Care
  • Sales
  • Scheduling
  • Microsoft Excel
  • Communication skills
  • Organizational skills
  • Documentation review
  • Time management
  • Identifying and resolving common customer issues
  • Customer focus & orientation
  • Responding to customer situations with sensitivity
  • Administrative assistant/receptionist
  • Using basic scheduling and organizational skills in an office setting
  • Development in any professional field
  • Client and vendor relations
  • Dependable

References

References available upon request.

Timeline

Driver's License Credentialing Specialist

Harvey Nash Ag, -Credit Suisse
06.2022 - Current

PHARMACY TECHNICIAN

CORNERSTONE CARE/EXPRESS CARE PHARMACY
03.2021 - 01.2022

Receptionist

Good Heart Corp
10.2013 - 08.2016

Customer Service Representative

SENTURE LLC
10.2010 - 01.2011

High School Diploma -

Owsley County High School

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Matasha Robinson