Matasha Robinson

Responsibilities: going through each route and pairing the best driver daily. Handing out all routes by a particular time to make each driver had enough time to make deliveries in window.

documenting everything that happens on each route through out the day.

Doing research for supervisors

keeping up with 21-27 routes/drivers daily

Taking customer service calls throughout the day.

Once drivers returned I had to close them out for the day. Making sure keys, cards, phones were returned and all paperwork was done.

Insured patient safety by conducting regular rounds and monitoring clients well-being

Enforce faculty rules and regulations to promote as safe environment for all clients

What collaboratively with nurses and other technicians to provide quality care

Collected blood and urine samples and sent to lab for testing

Inform patient on what was going on so would have a better understanding

Cleaned patients who could not clean their selves.

Sat with patients who were not able to be alone and needed to be monitored.

I made reports so that way the nurses and other techs would know what was going on.

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
• Utilized GPS technology effectively for accurate navigation and route planning in varying traffic conditions.
• Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
• Coordinated airport transfers seamlessly between terminals while maintaining strong communication with clients during travel transitions.
• Demonstrated excellent knowledge of local attractions, restaurants, hotels, and venues to provide helpful recommendations for clients when requested.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Provided safe and punctual door-to-door services for TRANSDEv clients with disabilities in the tri-state area of District of Columbia, Maryland, and Virginia.

• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Provided support to passengers with cognitive or sensory impairments by offering clear directions, descriptions of surroundings, and appropriate assistance as needed.
• Collaborated with dispatchers for smooth coordination of pick-ups, drop-offs, and schedule adjustments to minimize disruptions for passengers.
• Improved on-time performance by effectively planning routes, taking into account traffic conditions and passenger needs.
• Promoted safe driving practices among fellow drivers by adhering to traffic laws, company policies, and defensive driving techniques.
• Managed challenging behavior from passengers professionally while maintaining a calm demeanor under stress.