Matasha Carter White
Ft. Worth,Texas
Summary
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
- I have earned my Dale Carnegie certification. Dale Carnegie's leadership training teaches professionals to sharpen skills and improve performance. During the course, I learn to build greater self-confidence, strengthen people skills, enhance communication skills, develop leadership skills, reduce stress and improve attitudes.
- I am who remains calm and confident even in the most adverse and stressful working conditions. I remain focused on maintaining peace, security and safety within work areas.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Communications Officer
Tarrant County College
Fort Worth, TX
03.2024 - Current
- Report to the Lead Dispatcher; the Dispatcher is responsible for performing a variety of routine clerical, administrative, and technical work in receiving and dispatching routine and emergency information.
- Monitors telephones and radios in the Dispatch Center, answers all incoming calls, and ascertains the nature of the calls while gathering all necessary information to transmit or relay.
- Dispatches police and other response vehicles for emergency responses while broadcasting the nature, location, and time of incidents.
- Contacts all required personnel in the event of an emergency, as well as ensures the presence of reserve units by contacting personnel designated for call-back, and maintains ongoing contact with the responding personnel, keeping them informed of all incoming pertinent information.
- Maintains a log of radio and telephone communications, as well as the location of personnel and equipment.
- Records and tracks various information, such as traffic control issues, that could impact emergency personnel.
Night Assistant Manager
QuikTrip
Burleson, Tx
05.2023 - 03.2024
- Overseeing deliveries.
- Restocking shelves or delegating it to a retail assistant.
- Monitoring inventories.
- Making sure targets are hit.
- Ensuring the store runs smoothly.
- Performed meticulous cleaning.
Office Manager
Anthem Pest Control
Carrollton, Texas
08.2018 - 04.2023
- Supports company operations by maintaining office systems, and supervising staff.
- Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.
- Maintains office efficiency by planning and implementing office systems.
- Completes operational requirements by scheduling and assigning employees, and following up on work results.
- Maintains office staff by recruiting, selecting, orienting, and training employees.
- Maintains office staff job results by coaching, counseling, and disciplining employees.
- Contributes to team effort by accomplishing related results, as needed.
Shift Supervisor
CVS Pharmacy
Lawrenceville, Ga
09.2017 - 08.2018
- Maintain daily operations.
- Greeting, Guest.
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
Substitute Teacher/Basketball Coach
Trafton Academy
Hammond, La.
10.2016 - 05.2017
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Collaborated with other teachers to ensure student success.
- Maintained accurate records of student performance, attendance, and behavior.
- Encouraged positive behavior among students through effective communication techniques.
- Supported special needs students by providing individual instruction as needed.
- Developed creative learning strategies to engage all types of learners.
- Created an environment conducive to learning while managing challenging behaviors.
Shift Supervisor
Florida Parishes Juvenile Detention Center
Covington, La.
05.2012 - 12.2016
- Provide direct care and constant supervision to at-risk youth
- As a member of our Operations Department, their primary duty is to assure the safety and security of each juvenile, yet this position is much more dynamic and interactive.
- Monitored staff performance to ensure quality standards were met.
- Ensure youth are available for court hearings, monitor their progress while in detention, and assist them in changing criminal thinking.
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Supervised inmates during recreational activities, providing guidance when needed.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Provided support and assistance to fellow officers during emergency situations.
- Maintained records of incident reports and daily logs to document inmate activity.
- Enforced disciplinary action when appropriate according to established guidelines.
- Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
- Escorted inmates from one area of the detention center to another safely and securely.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Counseled inmates regarding their rights, privileges, rules and regulations of the facility.
- Participated in training sessions designed to improve job performance or learn new techniques.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Performed searches of people, vehicles, mail items and dormitories.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Fingerprinted and photographed incoming and released inmates.
- Adhered strictly to all laws pertaining to detentions facilities while maintaining professional conduct at all times.
Education
Associate of Arts -
The University of Arizona Global Campus
Skills
- First aid/CPR certified
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Computer-based dispatch systems
- Professionalism
- Multitasking Abilities
- Dale Carnegie Certified
- Radio communication
- Incident documentation
- Call prioritization
- Processing requests
- Call assessments
- Multi-line phone system
- Caller engagement
- Confidentiality
- Adaptability
- Dispatch first responders
- Stress Management
- Complete official forms
- Incident Management
- Information Gathering
- Record-keeping
- Emergency support
- Information intake
Extracurricular Activities
- Family
- Fitness
- Coaching community sports
- Working with children at church
- Volunteering at schools
References
- Jovan Randall 985-215-9041
- Angelia Trimble 817-902-7677
- Rev. Smith 817-781-6802
- Jeremy Simmons 770-827-0322
Certification
- Telecommunications Operator License
Timeline
Communications Officer
Tarrant County College
03.2024 - Current
Night Assistant Manager
QuikTrip
05.2023 - 03.2024
Office Manager
Anthem Pest Control
08.2018 - 04.2023
Shift Supervisor
CVS Pharmacy
09.2017 - 08.2018
Substitute Teacher/Basketball Coach
Trafton Academy
10.2016 - 05.2017
Shift Supervisor
Florida Parishes Juvenile Detention Center
05.2012 - 12.2016
Associate of Arts -
The University of Arizona Global Campus
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