Customer Care
Hi, I’m
Matayah Steinman-Bush
Russellville,MO
Summary
Compassionate Aide Volunteer with background in providing support to diverse populations. Experience includes assisting with daily activities, creating a comfortable environment for individuals, and encouraging social interaction. Skills encompass strong communication abilities, empathy, and adaptability to various situations. Notable impact made through the establishment of supportive relationships and fostering positive living conditions.
Customer service, satisfaction, and support skills have been acquired through my current part time job. Not only customer experience, but organization, diligence, and creativity skills have also been put to use during my time at TJ Maxx.
Overview
1
year of professional experience
Work History
Southwest Early Childhood CenterJefferson City, MO
Aide Volunteer
09.2024 - Current
Job overview
- Assisted with the organization of fundraising events and activities.
- Provided administrative support to staff members, including filing and data entry.
- Greeted visitors and answered questions about the organization's programs and services.
- Assisted teachers with classroom activities and instruction.
- Provided individualized tutoring to struggling students.
- Created positive relationships with students through active listening and positive reinforcement of behavior expectations.
- Supported special education students in the general education setting by providing accommodations or modifications.
- Implemented behavior management techniques such as redirection or timeouts when necessary.
- Supervised recess periods ensuring all students were engaged in safe activities.
- Assisted in meal prep and medication dispensing if needed.
- Provided clients with emotional support and companionship.
TJX CompaniesJefferson City, Missouri
TJ Maxx Retail Associate
03.2024 - Current
Job overview
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operated cash register to process payments from customers.
- Resolved customer complaints in a professional manner.
- Organized backroom storage areas for efficient access to merchandise.
- Performed price checks on items requested by customers.
- Handled returns and exchanges according to company policy.
- Ensured compliance with all company policies and procedures.
- Provided ongoing training for new staff members.
- Participated in promotional activities such as setting up displays or distributing marketing materials.
- Assisted with visual merchandising tasks including window dressing and floor changes.
- Assisted with special projects such as reorganizing the store layout or launching new products.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Assisted customers by phone regarding store operations, products, promotions and orders.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Helped customers by answering questions and locating merchandise.
- Provided customer service to credit cardholders by answering their questions and resolving their complaints.
- Assisted customers with applying for new credit cards, making payments, and updating personal information.
- Processed customer applications for credit limit increases or decreases.
Education
Russellville High SchoolRussellville, MO
High School Diploma
05-2026
University Overview
- Honor roll every quarter
- FFA,NHS,Beta club
- Completion of college courses
- Nichols Career Center participant (2024-2025 Early Childhood Practices) (2025-2026 Health Sciences)
- Outstanding attendance
- 3.5+ GPA
Skills
- Fast Learner
- Flexibility
- Cultural Sensitivity
- Telephone Etiquette
- Flexible Schedule
- Answering Phones
- Data Entry
- Recordkeeping
- Food Distribution
- Operations Support
- Community Engagement
- Computer Skills
- [State] Driver's License
- Public Speaking
- Community Service
- Budgeting and finance
- Teamwork and Collaboration
- Organized and Efficient
- Recordkeeping and Confidentiality
- Relationship Building
Work Preference
Work Type
Part TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursInterests
Organization
Teamwork
Timeline
Aide Volunteer
Southwest Early Childhood Center
09.2024 - Current
TJ Maxx Retail Associate
TJX Companies
03.2024 - Current
Russellville High School
High School Diploma
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