Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matea Patel

Riverview,FL

Summary

Dynamic leader with expertise in hospitality service and conflict resolution, honed as Assistant Manager at IHOP. Excelled in team leadership and workload management, driving process improvements and enhancing customer satisfaction. Proven track record in cash handling and inventory management.

Overview

6
6
years of professional experience

Work History

Assistant Manager

IHOP
03.2023 - 06.2025
  • Assisted in daily operations, ensuring smooth workflow and effective team collaboration.
  • Supported senior management in executing strategic initiatives and operational plans.
  • Generated repeat business through exceptional customer service.
  • Contributed to team meetings, providing input on process improvements and project updates.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Engaged with customers to address inquiries, enhancing overall service quality and satisfaction.

Shift Leader

Dennys Diner
06.2019 - 01.2023
  • Supervised daily operations, ensuring team efficiency and adherence to company standards.
  • Trained new staff on operational procedures and safety protocols.
  • Implemented process improvements, enhancing workflow and reducing downtime.
  • Resolved customer inquiries and complaints, fostering a positive service environment.
  • Scheduled shifts and delegated tasks to optimize team performance.
  • Assisted in maintaining compliance with health and safety regulations within the workplace.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Education

Frontier Central High School
Hamburg, NY
09-2008

Skills

  • Team leadership
  • Hospitality service expertise
  • Workload management
  • Conflict resolution
  • Kitchen management
  • Exceptional customer service
  • Cash handling

Timeline

Assistant Manager

IHOP
03.2023 - 06.2025

Shift Leader

Dennys Diner
06.2019 - 01.2023

Frontier Central High School

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