Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Mateo Aguirre

West Palm Beach,FL

Summary

Dynamic custom framer with a proven track record at Michaels Arts and Crafts, excelling in design consultation. Enhanced customer satisfaction through tailored framing solutions and expert color coordination, resulting in increased repeat clientele. Strong communicator and team player, dedicated to delivering exceptional craftsmanship and maintaining high-quality standards.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Developed range of transferrable skills in creative and detail-focused environment, specializing in design and craftsmanship. Expertise in managing projects from concept to completion and ensuring high-quality results. Looking to transition into new field, leveraging strong problem-solving abilities and attention to detail.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

3
3
years of professional experience

Work History

Custom Framer

Michaels Arts and Crafts
10.2022 - Current
  • Secured positive customer reviews through meticulous attention to detail in assembling frames with appropriate mounting techniques for various art mediums.
  • Assisted clients with selecting complementary color schemes for matting choices that enhanced the visual appeal of their framed pieces.
  • Managed inventory accurately and effectively, resulting in reduced costs by minimizing excess stock and maintaining optimal levels of frequently used materials.
  • Optimized order processing time by efficiently managing incoming requests for quotes, inquiries about turnaround times, or specific project requirements from clients.
  • Maintained a clean and safe work environment through regular equipment maintenance and adherence to safety protocols.
  • Increased sales revenue by effectively recommending suitable frame styles and materials based on artwork and décor requirements.
  • Strengthened client relationships through consistent follow-ups regarding project status updates and delivery arrangements.
  • Increased repeat clientele by providing excellent customer service during consultations, design discussions, and pick-up appointments.
  • Trained new team members on proper framing techniques, customer service expectations, and industry best practices to ensure a seamless onboarding experience.
  • Ensured long-lasting preservation of artwork by utilizing acid-free matting and UV-resistant glass during the framing process.
  • Improved store presentation by creating visually appealing displays showcasing a range of frame designs and completed works available for purchase or inspiration purposes.
  • Reduced material waste by accurately measuring and cutting frames according to precise specifications.
  • Developed expert knowledge of various types of wood, metal, glass, and mats used in the custom framing industry for informed recommendations to clients.
  • Enhanced customer satisfaction by providing personalized framing solutions tailored to individual needs and preferences.
  • Collaborated with team members to complete large-scale projects within tight deadlines while maintaining high-quality standards.
  • Delivered exceptional craftsmanship in custom framing projects, resulting in repeat business from satisfied customers.
  • Carefully prepared design layouts into prepress files for offset, web and digital printing.

Sales Associate

Michaels Arts and Crafts
10.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Education

General Studies

Forest Hill Community High School
West Palm Beach, FL
06-2020

Skills

  • Power tools operation
  • Design consultation
  • Expert measuring
  • Digital design software
  • Color coordination
  • Salesmanship
  • Acrylic fabrication
  • Hand tools proficiency
  • Safe work practices
  • Mat selection
  • Frame assembly
  • Artistic eye
  • Glass cutting
  • Mounting techniques
  • Preservation knowledge
  • Attention to detail
  • Excellent communication
  • Precision cutting
  • Teamwork and collaboration

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Custom Framer

Michaels Arts and Crafts
10.2022 - Current

Sales Associate

Michaels Arts and Crafts
10.2022 - Current

General Studies

Forest Hill Community High School

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Mateo Aguirre