- Gym Workouts
- Team Sports
- Video Gaming
- Volunteer Work
- Volunteering
- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
- Running
- Playing Sports
- Participate in football and basketball, as recreational activities to maintain physical fitness
Mateo Alcini
Alva,FL
Summary
Dedicated team member with strong customer service skills and a focus on clear communication. Proven ability to resolve issues promptly and enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Dunkin Team Member
Quality Brands
02.2024 - Current
- Assisted in daily operations to ensure efficient workflow and team collaboration.
- Collaborated with team members to streamline processes and enhance overall productivity.
- Operated equipment safely while adhering to company safety protocols and procedures.
- Trained new team members on operational guidelines and standard procedures effectively.
- Resolved customer inquiries promptly, ensuring high levels of satisfaction and service quality.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
Crew
Leaves Of Color LLC
02.2018 - 07.2020
- Operated landscape maintenance equipment to ensure efficient project execution.
- Collaborated with team members to complete landscaping projects on schedule.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
- Maintained grounds by trimming, weeding, and general clean-up.
- Collected and removed debris at job sites.
- Operated snow removal equipment to ensure safe and accessible pathways.
- Monitored weather conditions to anticipate snowfall and prepare equipment accordingly.
- Collaborated with team members to develop strategies for challenging snow removal situations.
- Maintained clean and safe environments for clients by regularly salting icy areas.
- Completed snow removal tasks on time, ensuring accessibility during winter months.
Education
Bachelor of Science - Criminal Justice
Florida Gulf Coast University
Fort Myers, FL05-2028
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Leadership qualities
- Computer skills
- Heavy lifting
- Creativity and innovation
- Product knowledge
- Goal setting and achievement
- Complaint resolution
- Relationship building
- Order preparation
- Task prioritization
- Staff education and training
- Quality assurance
Interests
Seidler Scholarship
This scholarship I won for my college education was given to me based of my goals in life, describing what I want to do after college and join the LCSD and prioritize saftey of our community.
Timeline
Dunkin Team Member
Quality Brands
02.2024 - Current
Crew
Leaves Of Color LLC
02.2018 - 07.2020
Bachelor of Science - Criminal Justice
Florida Gulf Coast University