Mateo Allen
Plano,IL
Summary
Results-driven professional with experience at Jiffy Lube, excelling in oil changes and vehicle inspections. Demonstrated strong customer relations and critical thinking skills, ensuring high satisfaction and safety standards. Proven ability to multitask and maintain organization, contributing to efficient operations and enhanced service delivery.
Overview
7
7
years of professional experience
Work History
Kennel/Tech
Oswego Animal Hospital
Oswego, IL
07.2024 - Current
- Maintained cleanliness and sanitation of kennel areas to ensure animal health and safety.
- Administered medications and treatments as directed by veterinary staff, ensuring compliance with protocols.
- Monitored animal behavior and health, reporting any concerns to veterinarians for timely intervention.
- Assisted in the training of new kennel staff on best practices for animal care and facility operations.
Retail Sales Associate
Walmart
Saint Charles
10.2022 - 2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Operated point-of-sale system efficiently, ensuring accurate transactions and customer service.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
Lube Technician
Jiffy Lube
Saint Charles, IL
04.2019 - 2021
- Performed oil changes and fluid services efficiently, ensuring customer satisfaction.
- Conducted multi-point inspections to identify vehicle maintenance needs.
- Maintained cleanliness and organization of work area to adhere to safety standards.
- Assisted in training new technicians on standard operating procedures and best practices.
- Monitored inventory levels of lubricants and supplies, facilitating timely reorders.
- Communicated effectively with customers regarding service recommendations and vehicle care.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
Education
High School Diploma -
Penn Foster High
Saint Charles, IL03.2017
Skills
- Oil changes
- Vehicle inspection
- Replacing parts
- Customer relations
- Belt inspection
- Tools and equipment handling
- Preventive Maintenance
- Attention to detail
- Brakes replacement
- Customer service focus
- Time management
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Decision-making
Timeline
Kennel/Tech
Oswego Animal Hospital
07.2024 - Current
Retail Sales Associate
Walmart
10.2022 - 2023
Lube Technician
Jiffy Lube
04.2019 - 2021
High School Diploma -
Penn Foster High