Summary
Overview
Work History
Education
Skills
Timeline
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Mateo Arredondo

Brentwood,CA

Summary

Reliable Retail Service Specialist devoted to excellence in supporting store operations and handling customer requests. Multitasks and solves problems effectively to satisfy customers and maximize store profits. Specializes in handling customers needs.

Overview

3
3
years of professional experience

Work History

Retail Service Specialist

O'Reilly Auto Parts
08.2020 - Current
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Assisted customers in making informed purchase choices and selecting products.
  • Tracked stock availability to order supplies for timely stock replenishment.
  • Fulfilled customers' special requests for merchandise and delivery times.
  • Attended to customer complaints and processed product return or replacement requests.
  • Processed customer payments, generated bills, and filled out warranty cards.
  • Distributed information to in-store guests and answered questions to serve needs and drive sales.
  • Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Education

High School Diploma -

Heritage High School
06.2020

Skills

  • Customer Relations
  • Good Communication Skills
  • Product knowledge
  • Conflict resolution
  • Team collaboration
  • Time management
  • Store maintenance
  • Organizational skills
  • Inventory management
  • Decision-making abilities
  • Telephone Etiquette
  • Cash handling accuracy
  • Computer literacy

Timeline

Retail Service Specialist

O'Reilly Auto Parts
08.2020 - Current

High School Diploma -

Heritage High School

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Mateo Arredondo