MATEO BELTRAN
Lake Forest,CA
Summary
Diligent Parts Runner with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
MARTINAUTOCOLOR
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Prepared Purchase and Item Transfer orders to fulfill customer orders, source equipment, maintain inventory control while adhering to the company's budget.
- Managed and received incoming shipments to the warehouse maintaining a constant flow of fully stocked inventory.
- Effectively collaborated with other departments to problem solve special requests and maintaining customers satisfaction
Purchasing Clerk
JC Resorts
05.2019 - 08.2021
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Increased warehouse productivity by training new staff members on Receiving Clerk duties and best practices.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
- Assisted in inventory control efforts by participating in daily cycle counts, ensuring accurate stock levels at all times.
Parts Runner
AB SERVICES
02.2016 - 04.2019
- Enhanced customer satisfaction by providing prompt, courteous service when delivering parts.
- Ensured all parts were accounted for before loading and transport to the shop.
- Brought to attention any damages and missing parts to the warehouse staff in order to resolve any discrepancies
- Properly loaded and secured items to ensure no damages and missing parts
- Received and documented returns and damaged items for crediting upon customer request
- Efficiently cooperated with other drivers to ensure items would reach the customer shops in a timely manner
Education
High School Diploma -
EL TORO HIGH SCHOOL
Lake Forest, CA06-2013
Skills
- Customer service
- Customer relations
- Problem resolution
- Product sales
- Research
- Relationship building
- Payment processing
- Client relations
Accomplishments
PPG Certification
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
MARTINAUTOCOLOR
10.2021 - Current
Purchasing Clerk
JC Resorts
05.2019 - 08.2021
Parts Runner
AB SERVICES
02.2016 - 04.2019
High School Diploma -
EL TORO HIGH SCHOOL
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